how would you relate your previous job to a call center?
Asked by siegrid
I'm applying for a job in a call center. The lady read my resume and it says that I'm working as a cashier in a water refilling station. Then, she asked me how am I going to relate my previous job to a call center. It's obvious that there's a big difference if you're going to compare it. How am I able to answer her question?

Best Answer:
The answer is that as a cashier you have obtained experience in customer service. Many of the duties involved in call center work revolves around the abiltity to effectively deal with customers in a professional and expedient manner.

stay away from the call center scene it is hard to adjust if you have never done this
Answered by bobo45isfree

well, you can tell her that you've help a certain amount of customers in an hour. basically a call center wants someone that takes many phone calls and keeps them as short as possible.
Answered by naj

It's really not a big difference. Customer service is the same from one to the other. Being able to help people and solve any issues that arise in a timely manner carry from one job to the other.
Answered by curls

Explain that your current job requires you to deal with customers in a curteous, friendly manner, just like a call centre would. Tell her that you sometimes have to deal with upset or difficult customers, and that your ability to manage the situation and leave them feeling happy with your service is similar to a call centre.
Answered by ontario ashley