I need motivational programs and work shop ideas for a customer service call center. Any ideas?
Asked by Ahna
I recently received a promotion as an education and coordination manager of a customer service call center. I wanted some ideas on some motivational programs for my CSR's. I also need some workshop ideas...I need to find a way to get these people a little more serious about this job... Alot of them are slacking and on the way out...I want to save whom I can and do what I can...any help and or ideas would be great...thanks....

Best Answer:
There are great resources online such as ContactCenterWorld.com. Check out their articles and interact with other call center pro's. Make sure that your staff have the answers they need at their fingertips when answering calls. They are the key to your company's growth and success! Make sure that important feedback provided to them from customers is captured and routed to the necessary managers who can take action. Empower the CSRs with a sense of responsibility for the customer experience. Measure individual and team CSRs' responsiveness to customers, so you'll be able to manage productivity and quality. Looking for an online customer care solution? Check out Fuze.com. Their award-winning software is affordable, comprehensive, and easy to use. Customers of all sizes use Fuze to promote self-service online and improve assisted-service.
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Answered by intensefirejr

introduce them to yoga. sitting in those chairs all day taking calls has got to be frusterating and painful. it helps clear their minds and stretch their bodies. hand out stress balls, allow them to vote on an incense and bring in an instructor for a free weekly lesson before work. if that doesn't work hand out gift cards to starbucks.. if you can't zen you can caffeinate!
Answered by ♥cliche♥