what are the responsibilities of a client service manager?
Asked by indigodreams
Actually i m appearing in an interview designated for client sevice manager .can someone tell me about important tips .i would be highly obliged.

Best Answer:
1. Provides excellent customer service 2. Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties, etc) 3. Accurately performs registration process for new and existing clients 4. Schedules appointments according to established procedures 5. Make reminder calls to clients 6. Meets agency participatory expectation 7. Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs. 8. Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment. 9. Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge. 10.Ensure that all Customer Service Representatives have up-to-date benefit information. 11.Ensure Customer Service follow-up methods and procedures are complete and meet time standards. 12.Develop and train senior staff to provide a high level of support. 13.Create method to provide feedback and Quality Assurance on identified errors. 14.Assist with Client Services as needed. 15.Capture and report on all Customer Service measurements, production, and turnaround time metrics. Good Luck

You need to be highly customer focused. Customer satisfaction is not enough - you want customers to know they are number one, be delighted with the service they receive, and you will move any obstacle to achieve this. Any problem a customer has is your problem, and you take personal ownership of it until it is resolved to their complete satisfaction. You are not just there for problems. The customer should be able to call you about anything. Big enough to cope, small enough to care. By doing this, you set yourself apart from the competition, open the door to satisfied customers, and satisfied customers will come back for more. Good luck.
Answered by origamimark