What are the problems with working at Sprint/Nextel?
Asked by erin
I am a recruiter and have been having a lot of issues with candidates getting information from friends that already work with this client telling the candidates to basically get out now and find something else. Not only do I need help in how to conduct myself with this information, but also what problems the internal friends are running into that has made their experience with the company so horrible that they warn their friends. Stability is one problem of course with the merger, but if they are working with our company, than there is stability with us.... Any ideas? I am talking more about the company itself and not with anything customer service based. How about as a developer or a engineer or project manager? Any internal company problems that I should be aware of?

Best Answer:
I don't know what the problems are but I do know that, as a recruiter, I want to work with clients I feel good about. If you don't think the company is a good employer or have heard negative things, it might be time to re-evaluate your business relationship with them. Speak to the hiring managers and tell them what kind of negativity you're hearing so that they can respond. They'll respect your honesty and you might even get some answers to provide your applicants and employees. If you don't get the answers you need to hear, consider moving on to another client with a better reputation and more stable working environment. Good Luck!

I know whenever I call Sprint for help with my cell phone it's usually somebody somewhat rude on the other side of the line. Then they went to the automated system I'm guessing because of that, but it's just a guess.
Answered by El Guapo

Although I didn't work for Sprint or Nextel, I did at one time work for a cell phone company as a customer service rep. Their turnover rate was extremely high also. They send these new recruits to the phones with inadequate training and then reprimand them for not being able to perform their jobs correctly. And on top of that, the temps were always treated a little more callously than the regular employees.
Answered by Tintin