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How do I answer "What is quality?" on a job application?
Asked by :)
I have a job application here and one of the questions (Should be a paragraph or two answer) is What is quality? Any ideas? Suggestions? Answers to this? Thanks so much! I think I should add that I am applying for a telemarketing job. I am guessing they are refering to the customer service. But .. I could be wrong. Thank you for your help everyone! There are so many good answers.. it is out of my hands. I have no choice but to submit this to voting!

A:
What they are referring to as far as quality means how do you feel about the quality of a product (or the product your going to sell, think about how you would want to sell a computer?) That should give you an idea on how to answer that question. As far as it it being one paragraph or just an answer, to be on the safe side try not to exceed a paragraph but be specific and to the point. Good luck on your new job, hope everthing works out fine!
Answered by ladylavendar81

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There are many types of Quality such as "Quality Control" or "Quality Assurance." "letter-quality " is another form of quality. In other words, if I were to answer this question I might say this, Were I to be considered for this position I would. 1. Make sure that the material we were working with or my performance wouldn't be of a poor quality. I would make sure that I used a degree of excellence in my work ethics and that my standard of work would be of a grade or level that would be the type, kind or variety of hard work and dedication you were looking for. 2. After my quality of work has been recognized you would use words to describe my Quality of work as "excellence, superiority, merit, worth, value, caliber, talent, eminence, preeminence, distinction." 3. Then after the upper management noticed the quality job that you did in your hiring process, they would state that you have many good qualities and attributes that add to this company. So, that's what Quality is to me.
Answered by thedadof7

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well speaking about quality... quality is the measure of the amount of time and money spent by a person to produce a single unit of cost..... and cannot be valued in monetary terms.. but can be experienced only when they occur... eg.. service in 5 star hotels.....
Answered by leojinline

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Quality is delivering good leads to the sales group. Be patient and listen to the person on the phone so that details may be delivered accurately to the salesperson down the line. Details such as name, address, time to call, etc.
Answered by iam2inthis

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Put yourself in a theta mind frame (check out binaural beats) and use your intuition. good luck
Answered by zachtherack

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Qualty is how good u preform ur tasks.. i think..
Answered by Landon R

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Say: Quality to me means efficiency and accuracy. Quality is far numbers and quantity, but more so the depth and importance that lies in certain elements. etc.......
Answered by Goldie

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Quality in any type of job would mean the same thing. You could put that quality means that you do your best at whatever task you undertake from start to finish. You are always polite and courteous to your customers and follow up with answers to any questions they may ask. You go above and beyond the call of duty to get the job done right. You treat people the way you want to be treated. You are always diplomatic in your answers to problem customers and are nice to them even if they are not nice to you. I work in sales (part time) and often times, customers start out angry but I am patient with them, listen to what they have to say and help them as best as I can. My angry customers always leave satisfied and always return to me. Good luck.
Answered by Me, Myself & I

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Quality is the measure of satisfaction. Poor quality will result in poor satisfaction while excellent quality will result in a high degree of satisfaction.
Answered by The Count of Monte Cristo

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Simply put, quality is describing the way that something is valued. Many things can be considered either good or bad quality. A good quality movie, for example, enriches the way you look at life or a topic or has provided entertainment that was measurably worth more than what you paid. Quality has to do with the inputs as well as the outputs. To keep the movie theme... you expect more quality when you go to the theater for $9.00 per ticket than when you go to the dollar theater. The service the cleanliness the experience should all be better. The input (money) had a direct relationship with what you value as quality.
Answered by Bryan

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Anyone who writes a pointless question like "What is quality?" on a job application obviously got their degree in the mail. I DARE you to write "the business school you didn't get into" on there. You'd be my hero.
Answered by disgruntled_penguin

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I wouldn't try to guess what they mean, I'd answer the question in the simplest form. Quality equals integrity. A unit, whether it's a material unit (something real in the world like a product), a unit of action (work, communication, etc) or an internal unit (a value, a thought, etc) that is whole and complete, missing nothing. So quality is a transaction or an object that is missing nothing. A phone call where both parties complete the communication feeling satisfied. A transaction where both parties feel that the best possible work has been done. A worker who finishes her/his day feeling that they've done their best, and their supervisors and other people who have interacted with them feel the same.
Answered by sbt_seabuckthorn_international

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My impression is that quality is your ability as the salesperson to sell the product or the service to the customer at initial contact and then if they call back for other questions, your level of competency to answer those questions is just as high.
Answered by di12381

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Quality is the quality which quality things share. It is knowing that quality has more quality than anything that is not qualified. When you look at the word quality a lot it looks funny. Funny words are often quality, just as quality is a funny word. The qualifications for quality are to be qualified qualificicately. (Good way to get around actually answering the question)
Answered by Shaniqua

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I haven't read all the other answers, but the best answer is quality is customer satisfaction. You can give a more detailed answer, but that is the best one. If the product does not perform at least as good as the customer expects, then it is not a good quality product. I have worked in quality control.
Answered by Wayne T

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"quality" is the kind of service or products provided by or produced by the "qualified" -- then explain that you are that kind of person because you have the integrity not to tolerate inferior performance in yourself; that you recognize and seek excellence, and self-improvement; that you believe that whatever task you put your hand to, and regardless of the financial reward, having agreed to fulfill it, you will give 150 percent effort, and attempt to establish a standard of achievment that others will look up to and seek to emulate.
Answered by Bill F

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Quality could be grade, class, worth, or feature. Research the company and its product before you ask for an appointment. Either "google" the company name or visit your local library and involve a reference librarian to cut down your search for information. See the career section of your local library to familiarize yourself with a tentative job description or vocabulary that might explain "quality" in reference to the company's job application. Read up on everything you can about the company before asking for an interview. Call the company 's Human Resources Department if you have questions about the job application. Prepare at least five questions to ask your interviewer. If you have applied for a quality control specialist position, you will have to know pertinent information about the product they offer for sale to the public.
Answered by Ptah

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Have worked for 30 years and have had a number of job types and have never seen such as that on an application.....but if you are old enough to apply for work and do not know the meaning of the word quality ...... perhaps not the job type for you
Answered by Marsha

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making sure things are done right
Answered by fireball226

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Quality is accountablility. Behind a product is someone with integrity, who will do the right thing when no one is looking. Someone whose primary concern is guaranteeing the customer can expect SOLID committment to a fine product and fine service. (Here's your answer, now make sure that you are the kind of person who will commit themselves to this goal and not just be one of those dam*ed "talking suit" sleezes who will say anything to suck up to the boss and really has no clue what "quality" or "integrity" means.
Answered by ckswife

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A quality is what others expected from us, they could be the parameter/specification, performance, skill, of a product, our self..In otherwords the quality is our customer requirements. The costumer it self, can be: internal & external, The internal can be the upper & lower level within organization. and stake holder The external should be the share holder. Any further question please don't be hesitate to contact me.
Answered by Chris

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Quality, simply put, is a combination of the grade of a given product or service at the time of delivery, and how well the product or service serves the end user's needs throughout the life of the product. A cheap chainsaw for example, may cut wood just as fast as a name-brand model of similar size when both are first taken out of the box, but how long the bar and chain last, how long the chain stays sharp, and whether or not it will start after sitting for a year, may be quite different between the two. In your would-be position, a quality response to hearing "I'm not interested" the first time would be, "Sorry to have bothered you. Please remember us if your needs shoud change. Have a nice day! Good-Bye."
Answered by Answer Master Dude

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They arent interested in a dictionary definition and however you answer, make sure you answer in your own "voice", which means if you like any of these answers dont write it verbatim unless that is the way you talk. You may be asked during your interview to clarify something you wrote so be prepared. Since it is telemarketing, then weed out the descriptions of "quality" that arent specific to the job. You might begin your paragraph: "Quality, as it applies to a telemarketer, is the ability to establish such repore with a customer that both parties develop mutual respect, trust and interest with one another condusive to the telemarketer's sale of the product and doing so having gained the full confidence of the customer. You might end your paragraph as: "While true that time is valuable and the telemarketer's goal should be to effectively manage time in order to reach as many customers as possible, the quantity of a telemarketer's calls should never exceed the quality of the telemarketer as representative of the company. Good Luck.
Answered by baghmom

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quality can not b taken for somebody's word of mouth. If u ask quality in a particular material which gets used or consumed in dat particularwork then material will b quality only if it satisfies certain standard laid down by Government or other recognised Instituition bodies. experience is code for materials. As far as labour is concerned Quality of labour or profession will mean certain industry standard out put of work in certain time. According 2 Japanies good quality costs less poor Quality bcoz it lasts more n gives less maintanance etc....................
Answered by rajkumar g

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1. quality is the care put into anything you do that will reflect favorably back to you and /or the company you represent, so much so, that the client will continue to return and will also recommend your company. 2. quailty shows when you care and take pride in what you do, regardless to what it may be. 3. when you have no sense of pride in yourself, it will show in the lack of quality (attention to the smallest details) in your work, and you as a person
Answered by angel

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simple my friend, Quality is the efficiency of your work . Your hard work. Your devotion towards company and towards work. The knowledge you can use. You Must have General Knowledge. You should be Living in reality world not in dreams. You must have Patience and Bold.
Answered by hua

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Concerning quality: To the employer say, "My best qualification is I do not thieve. And as for the employer's customers, give a truthful guarantee that you shall not lie to them...ever. This is quality of the finest between any employer, employee, and customer.
Answered by Rodger G

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"quality" is to telemarketing as "weather" is to climate. and 3 chee*s for Shaniqua, top quality Answer, qualified.(can someone please lend me an "r")
Answered by jinjalina

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Well I wont be writing your paragraph for you, but rather define the simplest description of quality; Tell them quality for you is meeting and exceeding your customer's expectation. The you can go ahead and give one or two examples of how you would attend to customers curteously and on time, going to lengths to resolve customer complaints and issues that the customer will be so impressed at being treated well that their loyalty is guaranteed. Best of luck :)
Answered by awon_eleyi_intl

A:
Well, since it is a service related job, you should say that quality is doing the job in a way that exceeds the expectations of my employer and the customer, all the time. If it asks for a paragraph, say something to that effect 4 different ways.
Answered by knuckleheadmcspazmatron

A:
Crikey, if you are filling out an application just to land a telemarketing job, run screaming out of there and go hook up with a temp agency. Telemarketing should not require a job application: they either like your voice and demeanor, or they don't. You will be reading off a script, more than likely.
Answered by Eddie Sea

A:
From a manufacturing standpoint, "quality" may be simply defined as the ability of the final product to meet the intended specifications as it leaves the production line.
Answered by Allen P

A:
Quality is not necessarily the speed with which something is handled. It is also the degree of satisfaction found in the finished work. In some things it could be the "polish" or brilliance of a product. In a car it could be the performance and functionality. In conversation, it could be the interest generated by a sales person.
Answered by Dedicated to the truth!

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Quality = Customers or clients' Expectation Quality does not exist, or does not matter if no one needs your products/service. In a telemarketing call center environment - * Employers' expectation of quality = % close rate + % customer complains + % showing up at work * Customers' expectation of quality = rep is friendly to talk to, presents good value products, explains benefits of products well and answers all questions thoroughly
Answered by swy3388

A:
Quality is simply defining accurately the intended performance of a product or service and delivering on that definition. It should be clear to the customer or client what they should expect and once the product or service is delivered, they should feel satisfied. If for some reason the product or service does not meet the defined intent, you should have in place the procedures to remedy the situation.
Answered by gle

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if the company has a wedsite go there and look for their goals or a mission statement etc. launch into this deep paragraph constantly referencing exactly what they have said in their mission statement they will then see you as " a perfect fit " good luck:)
Answered by vince y

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quality is your ability to perform and follow up. Your commitment to success. Your attitude and attention to detail. Your ability to be a team player and foster the mission of your employer. How is that for your help Can I have a BA please
Answered by Michael M

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In the manufacturing industry, Quality means the company's ability to meet the customer's expectations. It could include ontime delivery, percentage of good parts versus scrap, cost / value, proper documentation and a whole host of other things. Every industry has their own Quality Standards, which means the rules outlined which details HOW they will meet the customer expectations.
Answered by lynnrd

A:
QUAL'ITY, n. [L. qualitas, from qualis, such.] 1. Property; that which belongs to a body or substance, or can be predicated of it. Qualities are natural or accidental. thus whiteness is a natural quality of snow; softness is a natural quality of wool and fur; hardness is a natural quality of metals and wood; figure and dimension are the natural qualities of solids; but a particular figure, as a cube, a square or a sphere, is an accidental or adventitious quality. The fluidity of metals is an accidental quality. Essential qualities are such as are necessary to constitute a thing what it is. Sensible qualities are such as are perceptible to the senses, as the light of the sun, the color of cloth, the taste of salt or sugar, &c. 2. Nature, relatively considered; as the quality of an action, in regard to right and wrong. Other creatures have not judgment to examine the quality of that which is done by them. 3. Virtue or particular power of producing certain effects; as the qualities of plants or medicines. 4. Disposition; temper. Tonight we'll wander through the streets, and note the qualities of people. 5. Virtue or vice; as good qualities, or bad qualities. 6. Acquirement; accomplishment; as the qualities of horsemanship, dancing and fencing. 7. Character. The attorney partakes of both qualities, that of a judge of the court, and that of attorney general. 8. Comparative rank; condition in relation to others; as people of every quality. We obtained acquaintance with many citizens, not of the meanest quality. 9. Superior rank; superiority of birth or station; as persons of quality; ladies of quality. 10. Persons of high rank, collectively. I shall appear at the masquerade dressed up in my feathers, that the quality may see how pretty they will look in their traveling habits.
Answered by Noland Voyd

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ask them suthing that u wut to know like the jod and how do they like to do thaing in they plaes.
Answered by kandyi d

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Will you be productive? How will you Bring excellence to your employer and thoses he serves. Do you have the bacic characteristics required to preform your elemental duties? Is your true nature one that is kind?
Answered by cynthia k

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I would write, "Quality, Schmality," and leave it at that.
Answered by Sticky

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quality is something that take a lot of effort to put it simply.
Answered by xkissxkasx

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People these days are not looking for a lot of stuff to read.May I suggest what ever you write make it short and to the point and make sure it stands out.I just went to a resume writing class and they said the average employer takes 9 seconds reading resumes...but if they want paragraphs make sue you right how well you work with other people especially customers and give some quick examples...good luck
Answered by daddio

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The best that can be done or produced! ~
Answered by Heinz M

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Ok first of all quality means what ur like what you like to do. (but if it says hobbies put what you like to do there.) anyway, say stuff bout ur eyes and hair or ur skin..... if it's to be a carpenter say you have a strong arm for swinging a hammer. stretch the truth but don't make the whole thing a huge lie.
Answered by arodluver18

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Quality is setting yourself, your company, and your product as being above and better than everyone else's. We all know that there are times when a product, is not up to spec, it is what we do to insure that it remains a one off problem. This includes first and foremost satisfying the customers concerns, and resolving the problem that they are experiencing at the moment. The next step is to find the root cause as to why this problem exists. Then we must find a corrective action, in order to assure that this problem does not repeat itself. Last but not least is inform the customer as to what actions you are taking in order to insure that what happened to them will not happen again.
Answered by Pengy

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This is a question that will show your personality to them
Answered by Bomb-Omb

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Quality: Would be comparing a Product or Msg. to a Set Standard,Keeping within the Set Measurements of Product. It is not Individual subsutition, The Precise Guidelines that Your (Co.)-(Owner)_ has set down.In conclusion ten people could perform the task ,and end Product would be the same in all ten cases.
Answered by section hand

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The arch-nemesis of quantity.
Answered by zimo


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