where can i find an online job description for a csm (customer service manager) at walmart stores?
Asked by mx_sk8er2008
I cant find anything at walmart.com or walmart careers.com. I would really appriciate some help from someone who can help!!

Best Answer:
I work for Wally World as a cashier. I can tell you that if you're looking to become a CSM, you'll probably want to start out as a cashier/customer service associate, because you need to be trained on all of that stuff before you can even be considered for a CSM position. Also, you need to be really good at working with people, because you'll get quite a few pistols there! Also, if you apply at Wal-Mart and get offered a job and take it, you need to have the CSM position set as a "Current goal" in your Career Preference on The Wire (The store's Intranet), and you have to be working at the store in your current position/department for six months before you can even be considered for another job. So what does the job entail? You pretty much take care of customers (Their complaints, helping them find merchandise, etc.) and run the front end of the store, but occasionally you might have to go help someone somewhere else in the store, be it a customer or another associate . At least 99.9% of the time you won't be the only CSM working, though, so that helps a little. CSMs are responsible for helping the cashiers if they need help with anything, like if they need to know the correct way to ring something up or they have an extremely rude or dissatisfied customer. You also figure out breaks and lunches for the cashiers and greeters (Like who's going to go when, who's going to cover who, etc.), and register assignments. To help simplify your job, each CSM gets their own palm pilot and walkie talkie every time they come to work. The palm pilots are set up to communicate with every register in the store, and if a cashier needs something there's a list of "Action Codes" that they can type into the register, and it will show up on the palm pilot that they need something. Example: Say cashier Bill Smith needs change. All he has to do is type in 248, hit the "Action Code" key, and his register will "flag" him and ask if he wants coins or bills and how many he wants. He tells the register what he wants to order and how much of it, hits "Enter", and the request is sent to a CSM's palm pilot. The request will say something like "Bill Smi (Wal-Mart abbreviates last names if they're longer than three letters to maintain associate privacy.) Operator # 4532, Register 4," and then the request for change and what he wants and how much of it. The CSM will then clear it on his or her palm pilot, go to the change drawer, get out what he ordered, and take it to Bill, who would have enough money out of his drawer to give the CSM so he could "buy" the money. Now if Bill needed help with something, he'd use Action Code 248 for "Training Question". The request goes through the same way, and the CSM will either come over and see what Bill needs help with or will call him at his register and ask him what he needs. That's pretty much it in a nutshell. I'm not a CSM myself, but it's set in my Career Preference. (And if you have it set in your CP and you've been there six months or longer and they're interviewing for that position, they have to interview everyone who has that set in their CP to make it fair, and that goes for every position in the store, too.)