how do i make my customer service work relate to call center work?
Asked by eli
i work in a busy restarant either on the bar or clearing and setting tables on the floor i have an interview for a call center job. how do i make my current customer service relate to a call centers customer service? ive only ever really work in restaurants and i havent really got anywhere. just the same old everyday. i want something different maybe a bit of a career b4 i have kids. (im 25) i really want this job as its more money and walking distance from my flat.

Best Answer:
Ok - congratulations on wanting to improve yourself I hope you find the following useful. Examples of how your restaurant experience may relate to call cantre work 1. You build instant relationships with your customers and dont have a problem in talking to strangers. 2. You are skilled in translating the needs of the customer and putting forwards suggestions based on their requirement - ok sounds like BS and it pretty much is but you must have had a customer in your restaurant saying what is good the steak or the pork, or what wine should I drink with this food (or something like that). 3. You are confident in up selling (use the bar as an example - promoting the premium drinks, asking for large) 4. You are able to prioritise and spot what needs doing i.e. you are proactive. 5. Promote repeat business and recommendations by ensuring that the customer has a positive experience in the bar/restaurant. Other tips Call Centre interviews maybe situation based questions and they are looking for a situation, solution and outcome. Dont be worried they are quite simple but need some thinking about. Example Question "Can you give me an example of how you dealt with an irate customer?" Example Answer “We had a new cook in and they got this guys meal wrong 2 times and he was really irate - what I did was apologised, got him a complementary drink and went and spoke to the cook in person so they understood the customers requirement - this meant that he did get the meal right eventually and was grateful for the care that I gave him" Do some research on the company - search the web, look at anything in the current news that may have happened, talk to people who work there have worked there. Have a look at the reception area when you walk in - a lot of companies have their logo or mission statement around - when they ask you why you want the job refer to it. "I really want to work for this organisation because I saw that you want to delight customers, promote efficiency and grow like crazy - and that sound like the sort of company that I would really excel in" - trust me never fails. I know the response is long winded but hopefully you find it useful - just be yourself and relax - the fact that you have come on here asking questions shows you are enthusiastic - just let that show through and you will be fine. Good luck

It's all customer service. If you were able to keep a job as a waitress/rest.employee, that is AMAZING!!! Did you have a lot of the same customers come back? It's not just the food they came for...its the CS! Good luck.... stay confident and don't slouch in your interview. :-)
Answered by RoadTrippin

Write out what you do on a day-to-day basis. There's a number of things which transfer across: - attention to detail (required in a retail / hospitality environment) - customer focus - ability to handle multiple conflicting priorities under time pressure (like the guy yelling at you for giving him the wrong change while there's 9 other people at the bar) - ability to learn and follow set process - good interpersonal communication - phone manner, bearing and confidence Right. Next thing. Look for more information about the company - you will impress them a lot more if they know that you know everything about their company. Start with their website, then move to Wikipedia. They will likely use a technique called behavioural interviewing where you'll be asked questions about how you would do things. 'Describe a situation when you turned a customer's bad experience into a good experience'. They're not trying to put you off by these questions, they're looking for the way that you approach issues which will spring up in your career at the call centre. Be honest and open with your response, and most importantly - be natural.
Answered by Jimbo Jones

agree with jimbo james, They may ask about when you had a situation you could not help with and what you did. Perhaps refer to the manager or person better able to handle the query. Good luck.
Answered by bennachie1