What is my liability if the product I returned back got lost?
Asked by bigtank
Hi, I bought a product from a company. Then I returned the product within the try out period. After quite a while, the company replied back that they never received my return and asked me to pay the full amount. The worst thing for me is that I forgot to retain my shipping receipt long enough and I could not find it any more. Please let me know what my liability should be at this point? Thanks in advance!

Best Answer:
I'd be thinking you lost out since you didn't keep your receipt. When I send things back I type up a letter telling them why I was sending the item back and that is my one safeguard. The second safeguard is if it's an expensive item I send it back with a form from the post office. If I have to try to send a letter to not be responsible for anything I type the receipt number on the letter and send the letter by certified mail return receipt. The IRS says you should save your tax information (receipts and all) for 7 years. So learn now to save "everything" 7 years. In the meantime all you can do is tell them the date you sent the item back, where you sent it (from home, from the post office or where) and what the package looked like. Why not call and talk with the warehouse manager, or the manager whose department would be receiving that package. Sometimes sales clerks, csr's, secretaries like giving people the run-around. You need to talk with the manager. If that doesn't work then send them a letter of dispute.