Dugdale Communications, Inc. (DCI) Jobs and Profile

What We do

DUGDALE COMMUNICATIONS, INC.
AN OVERVIEW

Founded in 1986 and headquartered in Indianapolis, Dugdale Communications is a regional interconnect company specializing in IP Telephony solutions from industry-leading suppliers AVAYA and Alcatel and "Best of Class" peripherals, such as unified messaging from AVST and data infrastructure from Cisco. Dugdale Communications provides sales, service and support on high-end telecommunications solutions to over 1,300 medium to large corporations and the federal government in forty-three states and five countries. As a value added reseller, we consciously choose to limit our product line to the best products from industry leading suppliers. We have sourced the best products to provide customers with IP PBXm unified messaging (UM), speech recognition, data infrastructure, call accounting, wireless, and digital recording solutions. We continue not to sell long distance, local dial tone, or data network services in order to maintain our focus on customer premise equipment (CPE). Dugdale Communications designs, implements, and manages enterprise class telecom systems and infrastructure to help customers operate and grow their businesses. We provide a wide variety of customer assisting services from simple user training to the development of customer specific applications. Across three decades we have flourished in our niche and enjoyed unusually high customer retention through our template of success, which is as follows:

• Remain focused on our niche.
• Dedicate resources to that niche.
• Know our products well.
• Drown customers in support.
• Offer services that provide value to customers.
• Only sell "Best of Class" products.
• Serve medium to large customers.
• Achieve controlled growth of 20-30% per year.
• Institutionalize processes for positive change.

Please visit www.dugdale.com for more information.