| Company Name: |
Trinity Home Health Services |
| Headquarters: |
Novi MI |
| Industry: |
Healthcare |
| Sector: |
None |
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In Trinity Health, we are called to be innovative in improving health care delivery, to help restore well-being, to relieve and prevent suffering, and to be a community of persons in service to others.
We are the people of Catholic health care, committed to foster healing, act with compassion, and promote wellness for all persons and communities, with special attention to our neighbors who are poor, underserved and most vulnerable.
By our service, we strive to transform hurt into hope.
Created by the consolidation of Holy Cross Health System and Mercy Health Services, Trinity Health blends and carries on two rich traditions of serving persons in need.
Holy Cross Health System has its roots in the Congregation of the Sisters of the Holy Cross, founded in 1841 by Father Basil Anthony Moreau.
During the Civil War, Holy Cross Sisters helped staff military hospitals, caring for the wounded of both the North and the South. Over the next 100 years, the Sisters opened hospitals and other healthcare facilities throughout the country, responding to the needs of the times.
In 1979, Holy Cross Health System was formed to bring unity as well as economic and professional solidarity to the healthcare organizations sponsored by the Congregation of the Sisters of the Holy Cross.
From the mid 19 th century to the present, the Holy Cross tradition has been one of meeting community needs and accepting inherent risks—of changing and adapting but always being centered in reading the signs of the times and responding in faith and hope and with compassion.
In 1831, Catherine McAuley founded the Sisters of Mercy in Dublin, Ireland, to follow Christ in his compassion for suffering people. Over the next 10 years, she and her Sisters established 14 foundations to serve the poor, the sick and the uneducated throughout Ireland and England.
After Catherine's death in 1841, the Sisters of Mercy took their mission to America where they responded to others’ needs and suffering by founding hospitals, schools and orphanages, and establishing homes for women and girls at risk.
The Sisters of Mercy Regional Community of Detroit traces its roots to convents, schools and hospitals founded as early as the 1860s and ‘70s in Iowa and Michigan. In 1976, the Sisters created a health system, eventually called Mercy Health Services, to link and better support their hospitals.
Through all these changes, the words of Catherine McAuley remain true and encouraging: "Put your whole trust in God; he will never see you want for the means to do his work."
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Mission
We serve together in Trinity Health, in the spirit of the Gospel, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us.
Core Values
Respect - We value and esteem every human person because each and every one is created by God, in the image of God. Everyone, regardless of title or position, income, education or status, race, religion or ethnicity has a dignity that is sacred. We treasure and hold human life sacred from its simplest beginnings until its end. (Gen. 1:26; Luke 9:47-48; John 10:10)
Social Justice - In this age of globalization and instant communication, we more quickly recognize our common humanity. We recognize as well the great gaps in economy, health, education and development among the peoples of this earth. Social justice commits us to the common good so that all may have their basic needs met. We recognize health and access to healthcare as a basic human right and seek to provide and advocate for it. (Wisdom 9:2f; Isaiah 32:16-18.)
Compassion - People come to us when they are in need and in distress. In the spirit of Jesus, we recognize their need and seek to respond to it. We reach out to them in their pain and suffering and care for them in body, mind and spirit. The ability to feel and to respond to the suffering of others is an essential value in our ministry of healthcare, no matter where we serve. We recognize also that those we cannot cure we can still love, care for and be with in their suffering. (Mark 1:40f; Mark 10:51; Luke 4:40 Luke 10:30-37; Romans 12:15; I Cor. 13:4-7)
Care of the Poor and Underserved - God hears the cry of the poor and so, with respect and compassion, we seek out the poor and underserved as a special focus of our healthcare ministry. It is those without resources of their own who need us most. We seek to care not only for their immediate needs but also to change the structures that keep them in unhealthy environments and inhumane conditions. Through our ministry of health care and our persistent advocacy, we seek to serve the poor and underserved of our communities. We too hear the cry of the poor and underserved. (Acts 4:32-35; James 2:15)
Excellence - The scriptures look to the day when there will be a new heaven and a new earth, when creation will be made perfect. Our vision is no less. In all we do, we reach for more –greater respect, fuller justice, deeper compassion, better care, less poverty. We are impatient to do better and hold ourselves accountable for continuous improvement in the services we offer. (Matthew 25:14-23; II Corinthians. 9:6; Revelations 21:1)
Vision
Inspired by our Catholic faith tradition, Trinity Health will be distinguished by an unrelenting focus on clinical and service outcomes as we seek to create excellence in the care experience. Trinity Health will become the most trusted health partner for life.
The Vision focuses on a "trinity" of themes:
- A commitment to our founding purpose to strengthen Catholic health care
- An emphasis on providing a personal care experience in our Ministry Organizations
- The importance of building trusting relationships with all of our constituencies: patients, associates, physicians and communities
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Preferred Culture Characteristics
Mission Centered
The Catholic identity of Trinity Health and the mission and values that arise from it permeate the organization's culture. A comprehensive understanding and commitment to the mission guides its care for patients, relations with colleagues, operational and financial management, and engagement with communities. All who work in or represent Trinity Health strive to carry out the mission. Leaders assure that the mission is integrated into all decision-making. Commitment to corporate and personal integrity is evident in policies and behaviors. Trinity Health honors the heritage of its founders and acts in harmony with the Church. Employees appreciate the spiritual aspect of Trinity Health's work and the organization respects their spirituality. Trinity Health looks for opportunities to partner with Catholic health and social services organizations and others who share its values.
Customer Focused
Trinity Health is a learning organization with a bias for action. It focuses on improving the compassion and quality of its patient care and service by understanding their needs, sharing, and adopting best practices and measuring outcomes. The system and its members are flexible and agile in meeting the challenges inherent in health care. To this end, Trinity Health develops its leaders - sponsors, board members, managers, and clinicians - improving their skills and competencies. People in Trinity Health try different ways of operating and advancing the mission without fear of making mistakes. Employees are empowered to take action to meet or exceed customer expectations. Trinity Health strives to be an employer of choice.
Interdependence
Relationships of governance and management, system and member organization, and between member organizations are interdependent. Each respects the needs and requirements of the other in their work. These groups understand that dynamic tension between constituencies is to be expected and helpful. They focus their decision-making on enhancing the common good. Decisions are made through well-understood processes with appropriate speed, efficiency, and participation by representative stakeholders. Each decision is made at the place in the organization where the necessary knowledge and experience reside. Interdependence is a key goal when Trinity Health seeks partnerships to grow and fulfill the mission.
Open Communications
A multi-directional communication process serves everyone in Trinity Health. Information is available and accessible on a timely basis. Everyone takes responsibility to stay informed, provide feedback, and share opinions. People communicate openly and directly. Active listening and candid speaking are skills used and valued by all. These practices promote norms of freely exchanging ideas in the interest of finding better ways to accomplish goals and sharing different points of view to arrive at constructive agreement.
Socially Responsible
Trinity Health will assess, respond to, and account for meeting the needs of the communities it serves. To do this it joins with people from those communities, including representatives of those who are poor and underserved. The organization engages in social analysis and advocacy for the advancement of a social justice agenda that includes ecological concerns. Trinity Health values diversity in hiring and practices are established to ensure that the benefits of diversity are realized throughout the organization. | | |
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