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Exceptional Healthcare...Every Step of the Way
FHN is a regional healthcare system with 1,400 employees committed to the health and well-being of the people of northwest Illinois and southern Wisconsin. We have services nearby for all ages, so every member of your family can receive caring, personal, professional healthcare. An average of 1,700 people visit FHN daily for their healthcare needs (that’s over 600,000 patient visits per year). FHN is the only healthcare provider in our service area that offers affiliations with all three major Rockford, Illinois, hospitals, as well as the University of Wisconsin Hospital and Clinics in Madison, Wisconsin. Each patient interaction is taken as a serious responsibility that requires clinical expertise, the latest in medical technology, and a level of trust and commitment that is earned by our people, our products and our processes.
Vision
Healthcare Excellence for our Communities.
Our Promise
As part of your community, we will provide personal, professional and caring healthcare for your entire family. We will provide or find the services you need to make your life better. We will follow through to make sure you are satisfied. We are committed to excellence and your well-being is the entire reason for our existence.
Mission
FHN, together with those we serve, improves health and provides superior quality health care services. Respect, dignity, and compassion guide our interactions, while leadership and wise stewardship of resources direct the process.
To fulfill this Mission, we have created a unique and Mission focused healthcare employment environment. We have set our standards and our expectations high, and we recognize that it takes every individual within FHN working together to meet the goals we have set for ourselves.
Our Workforce Standards
Our Workforce Standards describe who we are and what each of us must accomplish if we are to be successful in achieving our Mission:
• Patient Focused: The patient is the most important person in our business.
• Integrity: We are respectful, honest, and trustworthy to our commitment and service.
• Proactive: We anticipate and listen to determine customer needs and expectations. We take action to
implement changes to improve customer service and our processes.
• Compassionate: We interact with extraordinary patience, kindness, and respect.
• Creative: We are flexible and innovative in our delivery of all services.
• Competent: We know our job and do it well. We seek new opportunities and experiences that will
improve and expand our knowledge and skills.
Mission Focused Employment
FHN, in striving to fulfill our Mission, uses strategic workforce balancing to maintain its commitment to staff while adapting to changes in work volumes, resources, and patient needs.
What this means to staff is that we take a number of different approaches to support our commitment to employment security. For example, we may offer flexible status in certain roles, cross-training and multi-skilled positions, varying length workweeks, job sharing, and training for current staff to help them fulfill new roles.
We look for creative solutions to avoid staff reductions. We ask our staff to recognize these efforts on their behalf, and demonstrate a spirit of mutual commitment to our Mission.
We're here. For you.
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