BROKERTEL VALUE
What Value does BrokerTel offer its customers?
Saving Time - The reason we are in business is because we understand that most businesses rarely have the resources to manage their telecom services properly. We save our customers time on the front end by eliminating the need to meet with several Carriers to go over needs analysis. Then, we eliminate the frustration of having to decipher multiple proposals using varying terminology by delivering one easy-to-read comparison. Further, when a service change is needed, we are there to place the call and follow-up with the Carrier(s) and customer until the change has been completed. We are paid to help you if you have a billing issue, a chronic service issue, or just want to have pesky sales reps stop calling you (some of our customers just tell the intrusive sales rep to call BrokerTel, their “telecom department”).
Saving Money – There is never a charge to our customers for using our standard services. The Carriers that our customers select pay our fees. In addition, our customers save anywhere from 20%-60% on average. Some customers could get the savings themselves by meeting with every Carrier and trying to figure out which one actually meets their needs and then negotiating with them. We do it all the first time. No negotiation necessary. We know that if we do not get you the best price and you felt that you could do it better, you simply would not use us. One customer had been using the same Carrier for several years to order new Internet T1s for their offices at almost $1000/month each. After engaging BrokerTel, we ordered the exact same T1s from the same Carrier for $400/month less because the Carrier was running promotions that their direct sales rep was not divulging. We saved this customer 40% with their existing Carrier.
Single Point of Contact - Many of our customers have offices throughout the U.S. Often times, a single provider cannot provide services at every location. We help coordinate the services of multiple providers; so, when a customer has a question or an issue about one of their sites, they do not worry about which carrier to call – they simply call BrokerTel and we help get the answer or resolve the issue. We remove the confusion and finger-pointing associated to dealing with multiple carriers and direct sales representatives.
True Relationship – The average direct sales force turns over 2-3 times per year in telecom. When your direct rep leaves, he usually doesn't tell you until he tries to sell you from his new company (which is of course always better than the one he sold you the first time!) BrokerTel is here for the long haul for our customers. Over the past 4+ years, almost 100% of our business has come from referrals. When a BrokerTel customer wants to shop again for service at the end of their contract, they simply call us and we will shop it for them based on their current needs. Most of the time, we are able to simply re-negotiate our customers' contracts with their existing Carrier for going market rates; but, either way, we are there to help the customer get the best deal at the time. A win-win relationship!
When you add up these values and combine them with the fact that your company does not pay BrokerTel a penny, it is a no-brainer to use our services. For more information, please contact us at: 469-361-5700 or on the web at: www.brokertel.com.
