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About Us
The Improvement Direct Network of Stores is your online source for home improvement products and information, providing online stores in categories such as faucets and plumbing fixtures, lighting, door hardware, heating/venting, and many more. We offer the best value by providing our customers with the convenience of shopping from home, better selection, security, quality content, and a great shopping experience.
What we pride ourselves on:
Selection: We offer a broad and competitive selection of brands, styles, themes, and colors/finishes of products. Often, if a brand we carry makes that product, you’ll find it in our online stores.
Search: We strive to excel in helping you find the product(s) you need to complete your task, remodel, project, or construction. Our websites have multiple ways to find products and a search technology that is always being tuned and improved.
Availability: Company-wide we have relationships with over 150 warehouses and manufacturers-direct. Even if we do not have an item in stock, we can obtain it by the fastest channels available, direct to you.
Service: WE HELP. Often, you walk into a store and someone may point you in the correct direction, but can they answer a technical question? We offer trained staff who provide the help you need, available by phone, email, fax, or online live-chat. Service does NOT stop at the order, but continues through order completion and beyond.
Product Information: We take product information to the next level by providing:
- Specification Sheets
- Product Dimensions
- Multiple and/or High-Resolution Product Images.
- Help Tips
- Buyers Guides, Help Articles
Product Experts: By phone, email, live-chat or fax - we have trained staff for each “division” or home improvement category we sell (ie, lighting, plumbing, HVAC, etc). Our product specialists can talk to you and help with any questions. Even if we don’t know the answer, we can call or help you get in contact with someone who does!
Technology: We innovate by making new tools to help you do-it-yourself and complete your projects even more quickly. Tools like:
- 3D Rotating Image
- Voiced Descriptions of Product Series
- Interactive Product Demos
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