UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
AmeriChoice is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you're ready to help make health care work better for more people, you can make a historic impact on the future of health care at AmeriChoice.
We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach.
This enables us to break down barriers, which makes health care easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country.
Member Advocate - Appleton, WI
Primary Responsibilities:
- Field advocates for community based hub sites
- Investigate and resolve access and cultural sensitivity issues for members
- Conduct member retention initiatives as assigned
- Support community relations activities, events and initiatives
- Educate staff, members and providers on UHC programs and services
- Review all member materials for clarity and accuracy
- Conduct member orientation sessions
You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered.
Qualifications
Qualifications:
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Bachelors degree in Social Work or related field
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2 years demonstrated customer service experience required
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1 year of experience dealing with culturally sensitive issues and confidential information
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1 year of experience working with underserved populations
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Microsoft Word, Excel and PowerPoint experience
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A valid driver's license and access to a vehicle
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Bilingual in Spanish or Hmong is preferred
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A background in health insurance is preferred
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The ability to resolve escalated member and provider issues
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Strong communication skills, including public speaking
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Undergraduate degree or equivalent experien
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
