close Advantages of 'Apply Now'
'Apply Now' provides you with a fast and easy way to apply to a job and has many benefits over other methods of applying including:
  • Apply to multiple jobs quickly and easily. If you've used the 'Apply Now' process before, we've already saved your information. Just select and preview your resume and optional cover letter and submit.
  • Receive confirmation of submission. With your information automatically sent and saved in our system, we'll make sure your resume gets in the recruiter's HotJobs account and we'll send you a confirmation email.
  • Stay organized in your job search. You can centrally manage your resume activity history online anytime. Keep track of the date, company and position you applied for, and the resume and cover letter you sent.

Work Force Management Scheduling Coordinator: Ancestry.com

Job IDHJ-09151
Company NameAncestry.com
Job CategoryCustomer Service; Technology
LocationProvo, UT • Salt Lake City, UT
Position TypeFull-Time, Employee
Experience1-2 Years Experience
Desired Education LevelBachelor's degree
Date PostedNovember 6, 2009 (Reposted Nov 13)
Ancestry.com
View Ancestry.com profile and job listings

WORKFORCE MANAGEMENT SCHEDULING COORDINATOR

Ancestry.com Inc. is the world's leading network of family-focused interactive businesses — encompassing Ancestry.com, the Ancestry.com RootsWeb community, Ancestry.com DNA and Ancestry.com Family Tree Maker®, in addition to MyFamily.com, MyCanvas.com and Ancestry magazine. Our mission is to help people discover, preserve and share their family history.

The Ancestry.com website is the world's largest online collection of family history resources. We are a global business with teams on the ground in eight countries with localized web versions available in nine countries. Ancestry.com provides convenient access to billions of historical records, in addition to millions of online family trees, historical photos and stories.

Job Description:
The Work Force Management (WFM) team is seeking to hire a Scheduling Coordinator for our Control Desk. Prior WFM experience is not required, but a plus. This person will be primarily responsible for accurately maintaining and managing various databases and utilizing call center tools including Avaya CMS, Verint 360 or Blue Pumpkin and other call center monitoring tools.

Key Responsibilities / Performance Requirements:
  • Familiarity and working knowledge of call center processes and technologies
  • Ability to work independently and self manage to be a contributing team member
  • Demonstrate strong decision-making and problem-solving techniques (strong math and analytical skills are vital)
  • Talent to learn and train others on new tools and processes
  • Display outstanding attention to detail while managing multiple tasks
  • Use stellar communication skills to provide top-tier customer service to internal customers
Required Skills:
  • College Degree or High School diploma with depth of related experience preferred
  • Ability to type a minimum of 40 wpm (10-key experience a plus)
  • Solid understanding of WFM software (eWFM, IEX, Verint 360 or Blue Pumpkin)
  • Proficiency with Microsoft Office including Excel, Word, and PowerPoint
  • Produce on-demand reports as required
  • Build, manage and enhance database organization and user access methods
  • Provide analytical support for database management
  • Recommend and develop new processes, reports and enhancements as required
Interested? Here’s how to apply:
Begin your online application by submitting your resume to resume@ancestry.com. Please reference WFM SCHEDULING COORDINATOR in the subject field of your e-mail.

Working for Ancestry.com
Ancestry.com is a profitable, growing company with a positive, high-energy environment. Together, our dedicated teams are harnessing the power of technology and using it to simplify the way people connect with their families and their unique legacies. Our work environment is fast-paced and challenging, but also extremely exciting. You’ll work with a team of passionate, engaged individuals. We offer excellent benefits and a competitive compensation package. For additional information regarding our benefits and career information, please visit our website at www.ancestry.com/careers.

Ancestry.com Inc. is interested in you and we are dedicated to building a diverse workforce with equal opportunities for employment.l, Helv Arial,


Tips For A Safe Job Search: Never give your bank account information, credit card or social security number to a prospective employer. Do not accept any offers to cash checks or wire money. Click here to Learn More.

NOTICE: We collect personal information on this site. To learn more about how we use your information, see our Privacy Policy.

About Yahoo! HotJobs | Affiliate Program | Advertise with us