Account Manager: BullsEye Telecom, Inc.

The Account Manager position provides program management for all assigned customers beginning in the sales process and continuing through account activation. Acts as the key customer interface throughout the term of the business relationship. Ensures customer expectations are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works in conjunction with the sales team to help define customer requirements and needs. Assumes responsibility for overseeing all aspects of account activation for assigned customers.
• Coordinates efforts between all departments (Marketing, Provisioning, Billing, etc.) to ensure successful launch for the customer.
• Acts as the single point of contact for all inquiries, complaints, and/or needs of designated customer (s) to ensure requirements are successfully met, thereby increasing customer retention.
• Uses discretion to determine which procedures best address each situation, determines the appropriate action required and coordinates resolution with the customer.
• Provides timely and accurate reporting to the customer on topics such as recurring or ongoing repair issues, analysis of calling patterns, etc., on a regular basis, makes recommendations for improvement or change if necessary, and follows through with all customer issues.
• Works with all necessary departments to ensure customer goals are met, and makes recommendations for change based on first hand knowledge of customer needs.
• Promotes growth of customer relationship by providing excellent customer service, identifying additional opportunities and educating the customer on BullsEye’s value added services.
• Keeps appropriate records on all customer interactions and efficiently enters description of action taken into the appropriate

QUALIFICATIONS:

• Bachelor's degree (B.A.) from four-year college or university; or two to four years related telecom experience and/or training; or equivalent combination of education and experience.
• Must be able to multi-task several tasks at once and have the ability to effectively present information and respond to questions from managers, customers, and co-workers.

• Must possess strong interpersonal skills and a sensitivity to understand customer needs. Effective communication skills, especially on the phone.

• Must possess above average working knowledge of Microsoft Word, Excel and Outlook.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, customers, and co-workers.