ADVEnt is a national Service and Installation company focused on integrating lifestyle technology needs within commercial and residential applications. ADVEnt provides our clients, partners and customers with consistent quality and standards throughout the country. We pride ourselves on delivering superior customer service in order to enhance the customer lifestyle technology experience. ADVEnt continues to change the world through innovative technology, quality products, and dynamic services!
ADVEnt has an employment opportunity for individuals with energy, intellect, and the need to achieve as a Customer Service Supervisor. The job responsibilities include, but are not limited to, the following:
Job Summary
Performs a wide variety of duties to direct, control, and coordinate customer service functions. Manages call volumes and costs associated with call center and customer service departments.
Duties and Responsibilities
• Has thorough understanding of call center type environments, systems, and processes.
• Performs or supervises, through subordinate supervisors, all functions of customer service.
• Develops and maintains an effective department through proper selection, training, and assignment of personnel.
• Evaluates, promotes, terminates employees, and recommends promotions and increases.
• Maintains good employee relations.
• Assists subordinates in day-to-day problems and personal counseling.
• Regularly reviews the progress of work in the department—that questions have been answered, decisions have been acted upon, and problems have been resolved.
• Directs meetings to resolve such things as problem accounts and quality problems.
• Responsible for coordination with builder representatives or customers for the timely scheduling of services according to customer requirements.
• Provides field technical services to customers in compliance with product warranty requirements, including installation and maintenance.
• Handles customer correspondence, complaints, and inquiries, especially on major accounts, and with the executive level of all accounts.
• Other related duties as assigned.
Skills and Qualifications
• Bachelor's degree from four-year college or university and 2 years of relevant experience including 1 year of supervisory experience; or 4 years of relevant experience; or equivalent combination of education and experience.
• Ability to effectively respond to and interact with all levels of organizational staff.
• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
• Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment.
• Ability to work with mathematical concepts.
• Ability to define problems, collect(s) data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• May be required to travel.
We offer a competitive salary and benefits package that include medical, dental and vision coverage, disability insurance, optional life insurance, and 401K match.
