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 ABOUT US
At Food Lion, we’re proud to bring quality products, neighborly service, and incredible value to more than 10 million satisfied customers each week. It’s been our commitment since 1957, when we first opened as Food Town in Salisbury, North Carolina. Today, we’re one of the nation’s largest supermarket chains, with more than 1,300 conveniently located stores in 11 Southeastern and Mid-Atlantic states.
JOB DESCRIPTION
Responsible for achieving budgeted financial and operating results for an assigned food lion store. Maximizes store sales and profitability by ensuring the execution of promotional and merchandising programs in accordance with Store Support Center (SSC) plans. Develops a store management team to ensure consistent execution of standard practices and other policies and procedures. Serves as a model for customer service and other vital behaviors, and instills this value in all associates. Creates an environment for continual learning and encourages an open dialogue among associates. Provides leadership and motivation within the store to promote a culture reflective of Food Lion’s guiding principles, core values, and vision.
Oversees the operation of one store. Has direct authority over the Assistant Store Manager(s), Customer Service and Sales Manager, Market Sales Manager, Produce Sales Manager, Deli/Bakery Sales Manager, DSD Receiver, and Scan Analyst. Has functional (indirect) authority over all other store associates.
Job Responsibilities and Requirements:
Planning — activities required to ensure that all critical operations within a store are prioritized and performed efficiently and effectively. Reviews financial and operating results to determine where the store stands relative to budgeted sales, expenses, and payroll; shares results with associates. Uses the most current tools and resources to identify opportunities to increase sales and profit; works with the ASM(s) and Department Heads to develop action plans; presents recommendations to the District Manager when appropriate. Works with direct reports to review Store Communications Center (SCC) directives and implement merchandising plans for the store.
Communicates and coordinates with the District Manager and SSC functions to provide feedback from the store. Communicates and coordinates across the District to share learnings with other stores.
Store Review — formal “store walks” required to ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety, and execution of all policies and procedures. Conducts formal “store walks” at scheduled times and completes documentation in accordance with standard practice guidelines. Ensures that ASM(s) are also properly trained to conduct the store walk process and identify items for correction. Periodically conducts Store Operations Review with District Manager, ASM(s), and/or other members of Store Operations management to review checklists and ensure proper execution of policies and procedures. Works with store associates to identify the root causes of issues and inefficiencies; ensures that direct reports develop sound plans for resolution. Holds the Scan Analyst accountable for all scan functions
People Management and Development — formal and informal talent management, development planning, and performance management activities required to ensure that associates are performing to their potential and developing the skills necessary for future promotion. Assesses staffing needs; interviews and selects store management and ensures store management is able to identify and select qualified candidates to meet their staffing needs; coordinates with the District Manager as necessary. Has the ultimate accountability for associate retention; promotes store morale and coaches direct reports to utilize people management practices that minimize voluntary turnover of associates. Trains and develops store management and other associates to review financial and operating reports to continuously improve results and to ensure that day-to-day operations of the entire store comply with Food Lion’s policies. Develops talent in the context of broader and longer term Food Lion needs. Evaluates associates; provides ongoing feedback and conducts formal reviews for direct reports; ensures store management has the tools and ability to conduct formal reviews and provide informal feedback to their direct reports. Constantly interacts with associates; ensures all associates understand Food Lion’s expectations and have the tools and training to be successful.
Focuses on self-development as well as staff-development activities (e.g., working with the District Manager to create and implement self-development action plans).
Customer Service — activities required to ensure that customers have a positive experience. Ensures that customers are welcomed to the store, experience good store conditions, are able to find what they need, check out in a reasonable time frame, and receive a greeting from every associate they come into contact with. Constantly interacts with customers; remains highly visible.
Protecting Assets — activities required to control shrink and monitor internal and external controls. Monitors shrink and ensures that moneys are accounted for. Ensures that order and security controls are in place, consistent with standard practices. Conducts enforcement activities when violations occur. Ensures proper inventory preparation and accurate inventory counts.
Other Activities: Visits competitors’ stores to stay abreast of product and price offerings. Implements community outreach programs (e.g., adopting a school). Performs other nonrecurring duties as assigned.
Interdependencies and Reporting Relationships: Reports to the District Manager assigned to a particular District. Partners with Category Management, the Reclaim Center, the SCC, and other SSC functions. Interacts with all store associates to ensure product/service total quality. Interacts with Food Lion customers to ensure satisfaction. Interacts with government entities (e.g., local police, fire, and health departments). Partners with vendors to ensure mutual needs are met. Interacts with store management in other District stores to share learnings and best practices.
Work Environment: Performs technical reviews and periodically spends time in departments to develop and coach staff (i.e., “teach in the moment”). Required to adapt schedule to meet the needs of the business. May be required to travel to conduct or attend training and meetings, or conduct store business (e.g., banking and competitor visits).
Key Accountabilities and Success Measures - The Store Manager is accountable for achieving: Budgeted financial results for the Store (e.g., sales, profitability, and wage percent). Operating Results (e.g., audit results, store conditions, customer service, inventory management, and shrink control). Staff management and development (including managing turnover and diversity).
Competencies Required: Team Leadership, People Management, Communication, Results Orientation, Planning, Analytical Thinking, and Problem Solving, Cross-Organizational Coordination, Decision Making, Flexibility and Leading Change, Broad Operational Knowledge, Customer Orientation, Market Knowledge, Asset Utilization and Cost Control.
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