Tech Support Engineer II: EMC Corp.

Tech Support Engineer II

GENERAL SUMMARY
Applies general systems level technical expertise to standard to moderately complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. Identifies and provides resolutions to an assortment of technical problems. Provides validated technical information, support process instructions and special support requirements to the customer base. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems, and follows standard practices and procedures. Identifies, records and proactively revises current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.

Responsibilities:

· Providing application support for multiple mission-critical production 3 tiers environments.

· Assist in the support of tools and processes to improve and automate system operation.

Job Requirements:

· At least two years experience in a similar position.

· Experience in E-Commerce systems architecture and IT operations - Advantage.

· Unix/scripts hands-on experience of at least 2 years including scripting (KSH/BASH/PERL etc…)

· Good SQL knowledge and experience (Oracle, MySQL)

· Experience working in web environment (better 3 tiers) of at least 2 years

· Experience managing tasks and projects

· Programming experience (Java/C++/JSP) - Advantage

· Knowledge in network services (DNS, DHCP, NFS, SMTP, NTP, SSH, and Samba) and networking equipment configuration (Routers, Switches, Load balancers etc.),

Qualifications:

· Customer service oriented

· Ability to work well under pressure within a technically challenging environment.

· Ability to work non-conventional hours according to support needs.

· Responsible.

· Well Organized.

EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.

EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed "EMC Agency Fee Agreement."

EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com.

If you're looking to make a difference, not just in technology but wherever people live and work, to advance what's possible and move the world forward, to work with the sharpest minds in information-come to EMC. And if you're looking for greater balance in your life, we can help there too with healthy work styles, full tuition reimbursement, personal wealth-creation support, and unlimited opportunities to do important and exciting work in IT. For more information on careers at EMC and to apply, click here.

EMC values an inclusive work environment where every employee is encouraged to share their ideas and talents, so we can leverage our diversity. From our diversity, EMC draws the strength to be a world-class company.

EMC is committed to creating an environment of inclusion that has many dimensions-cross-geography, cross-organization, and across traditional lines of difference, such as gender, sexual orientation, ethnicity, and race.

Thanks,
EMC Team