Job Description
Desktop Technicians will be responsible for configuring, maintaining, troubleshooting, and upgrading computer hardware and software. This position is very fast paced; and requires the ability to troubleshoot and resolve issues accordingly, using the software and hardware tools provided.
*Attention to detail and exemplary documentation skills required.
*Oral and written communication skills.
*Applicants selected are subject to a Government security/background investigation and must meet eligibility requirements for access to classified information.*hj Required Skills
* Ability to multi-task and to adapt to changes quickly.
* Must be a self-starter, with the ability not only to work within a team, but work independently on new projects and assigned tasks.
* Must have outstanding customer service skills.
* Must have prior experience providing desk side PC/Workstation support.
* The candidate should have experience with advanced OS troubleshooting and configuration, Windows domain and Exchange client troubleshooting, configuration of hardware drivers, registry settings, spyware removal, OS security patches and updates.
* Hardware Installation/Upgrades/Troubleshooting
* Software Installation/Upgrades/Troubleshooting
* Network Troubleshooting Skills.
* Advanced understanding of Microsoft Operating Systems (XP, 2000).
* General configuration experience - All Microsoft Office applications.
* General understanding of Microsoft Active Directory.
* General understanding of Microsoft Systems Management Server (SMS 2003).
* General understanding of Microsoft Exchange 2003/Outlook 2003 communication and configuration.
* Self-motivated with the ability to work in a fast moving team environment.
* Ability to work under pressure, and pre-defined deadlines.
* Exemplary customer service skills required.
* Requires ability to work a flexible schedule, after-hours calls, and perform on-call responsibilities. (rotation schedule, will vary)
* May include some evenings and weekends as needed.
Desired Skills
* Microsoft Windows Operating Systems
* Microsoft Office Applications
* Active Directory
* Blackberry
* Exchange
* Remedy
* Remote Desktop
* OS security patches
* Ticket/IT Journal Documentation
* Documentation of troubleshooting steps and work instructions Education
Requires a High School diploma or equivalent Experience
2 years of related experience Requirements
Must be able to occasionally lift PCs, monitors, printers, and other equipment. Hazards More about Dell Perot Systems
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status. To Express Interest, CLICK HERE | 
