Assistant Director, Intake & Enrollment: Independence Care System

About ICS:

Independence Care System is a nonprofit organization in New York City committed to supporting people with disabilities to live independently. We currently serve Medicaid eligible persons with disabilities in the boroughs of Manhattan, Brooklyn and the Bronx.

Position Overview

This position is responsible for the managing/coordination of the intake and enrollment process from the point of referral until member enrollment. Additionally, the position will be responsible for managing the Intake Department Operations which includes collecting and coordinating all necessary demographic and clinical information necessary to qualify and complete the admission process of members.

Essential Functions

1. Manage day to day operations of the Intake Department including: Review each initial referral and assess its appropriateness for the next steps in a timely manner.

2. Supervise the Intake Department staff and conduct weekly process meetings to address procedure issues.

3. Track key measures including referrals and sources, referrals processed, assessments completed enrollments and exited without enrollment.

4. Monitor, track and report on work of Medicaid Eligibility Specialists including number of new applications and re-certifications.

5. Create and maintain a monthly report to inform Director, Administration on: the number of cases opened, number of cases pending, number of cases completed.

6. Identify eligibility and enrollment problems, bring them to attention of supervisor, and participate in process of developing and implementing ways to address them.

7. Ensure that confirmation letters are sent to prospective enrollees when they withdraw, do not meet the criteria or indicate at the assessment that they are not interested.

8. Purge Active intakes each month, by identifying impediments to enrollment and addressing those impediments or exiting applicants.

9. Monitor Intake Tracking process and address issues hindering enrollment in a timely manner.

Minimum Requirements

1. A minimum of at least 5 years working experience required as an Administrator or in an administrative capacity.

2. Bachelor’s degree required.

3. Previous leadership experience in administration, operations and/or program services.

4. Extensive knowledge working with city and state agencies around benefits such as: public assistance, SSI, Medicare, Medicaid.

5. Strong administrative skills combined with social service acumen.

6. Excellent interpersonal skills.

7. Ability to manage complex process of intake and enrollment in a fast paced environment.

8. Bilingual (English/Spanish) required.

Additional Requirements

1. Bachelor degrees in Psychology, Sociology or Social Work preferred.

2. Experience working directly with people with physical disabilities preferred.

3. Previous work experience in healthcare and/or non-profit preferred.

4. Experience working in a multi-site organization a plus.