ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 120,000 people.
Power Products
Power Products are the key components to transmit and distribute electricity. The division incorporates ABB's manufacturing network for transformers, switchgear, circuit breakers, cables and associated equipment. It also offers all the services needed to ensure products' performance and extend their lifespan. The division is subdivided into three business units.
BS. Masters preferred but not required. PE preferred (not required).
PURPOSE OF POSITION:
To provide, technical assistance, product seminars and training to customers, field sales force, and regional managers. Assist in preparation of product bulletins, catalogs, manuals and literature. Maintain product quality by reporting design and application problems.
QUANTIFIABLE DIMENSIONS:
None.
NATURE OF POSITION:
- Support customers by answering technical questions on protective relay product operation, application, instruction book interpretations, field failure analysis and field replacement or correction.
- Visits customers and provide support related to operation, reliability, application and perform on site quality corrections and upgrades.
- Lead the problem resolution, analysis and correction process.
- Evaluate and assign design improvements to engineering staff and follows up on schedule and effectiveness of assignments.
- Directly handles complaints from major customers. Filters all customer complaints and requests for assignment. Interfaces with all departments, especially marketing and development, for feedback and improvement of customer support activities.
- Perform relay acceptance and commissioning testing at customer locations.
- Develop and perform automated relay functional testing.
- Respond to customers, sales representatives and other internal and external personnel in Protective Relay and Substation Automation Protection application in a timely manner
- Communicate with and respond to customers, sales representatives and other personnel in providing technical and application assistance.
- Review specifications, drawings and other technical information as may be necessary.
- Review and investigate engineering product lists, bills of material, drawings, schematics and other technical data to determine compatibility and application issues.
- Review engineering releases, and maintain and update technical literature and brochures, and arrange for printing of revisions or changes.
- Develop Application Notes and present them at seminars.
- Support Marketing and Sales in new business development.
- Communicate and meet with production, engineering, other departments, and customers and sales personnel on Customer Support related issues.
- Assist, instruct and train new or other employees on methods, systems and use of equipment.
- Maintain a clean and safe work environment in line with company policies and procedures. Perform other marketing duties, or other duties as may be assigned.
- 20-30 % travel may be required.
ABB is an equal opportunity employer and does not discriminate by age, race, gender, creed, or national origin.
