Implementation Consultant/Clinical Integration Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
General Summary:
Tucson-based position responsible for leading clients through successful implementations of interfaces from clinical information systems to company’s software products in the healthcare industry.
Essential Job Functions:
q Performs process reviews via telephone for implementing clients to assess client work process and clinical data from sending system to make recommendations on how to integrate processes and data within company’s software products.
q Primary contact for discussing clinical integration opportunities with Clients.
q Performs site-specific consulting and demos with regard to usage and benefits of clinical data integration.
q Makes design recommendations and assists clients in setting up the system to meet their needs (worklist rules definition, Focus studies and reporting).
q Works with client to remove barriers and obstacles preventing effective system usage.
q Responsible for learning and implementing new software updates and integrating latest software versions into current processes.
q Provides client education and training via telephone (voice & web tools).
q Prepares and manages project plan and monitors timelines throughout the project.
q Coordinates between all team members to ensure successful implementation.
q Conducts regular conference calls with sites and prepares status reports.
q Analyzes data received from client/system to troubleshoot system problems/operation.
q Performs detailed interface testing at each implementing site to ensure a complete and accurate interface. Works with site and Technical Services on interface issues.
q Interprets clinical data received and educates client on best practice use of the system and data.
q Updates office internal system.
q Other implementation related duties as assigned.
Knowledge, Skills and Abilities:
q Knowledge of Presentation/Teaching Techniques
q Knowledge of effective customer relations
q Computer literacy
q Organizational and time management skills
q Management of multiple tasks
q Adeptly skilled in public speaking
q Leadership skills
q Ability to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional manner
q Strong analytical ability
q Ability to establish effective, professional working relationships with clients and co-workers
q Ability to function effectively on a workteam
q Project Management/leadership skills
q Knowledge of Microsoft Project software
Education and Experience
Bachelor’s degree in healthcare-related clinical discipline preferred. A minimum of three years clinical field experience in a healthcare setting and an additional two years experience in Informatics or data analysis required. Project Management experience highly desired. Midas+ experience preferred
Travel Requirements:
Minimum travel not to exceed 10%
. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
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