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Health Coach, Registered Nurse: Health Dialog Services Corporation
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Health Dialog is a leading provider of care management services and is a wholly-owned subsidiary of BUPA, a global provider of healthcare services. Health Dialog helps physician groups, health plans, government agencies, and self-insured employers improve healthcare quality while reducing overall costs. The firm's offerings include disease management, analytic services, telephonic and online Health Coaching, health and wellness initiatives, and other care management support for individuals, payors, and physicians. Health Dialog helps individuals become more actively engaged in the management of their health and healthcare and have more effective relationships with their physicians. For more information about Health Dialog, please visit their website www.healthdialog.com.
Job Description The Health Coach provides unbiased up-to-date health information to assist individuals telephonically with any health related concern. The primary focus is to counsel and guide a caller through their health care choices in order to be a more active and informed participant in the healthcare process. This includes general symptom management and answers to urgent questions, assistance and encouragement in managing chronic or serious medical conditions, help preparing for important discussions with an individual's doctor, and general health related information and management.
Primary Responsibilities - Counsel and guide a caller through their health care choices by accessing the Healthwise Knowledgebase, HealthCAM2 database, library resources, Shared Decision-Making materials and the Internet for research. Provide education and resources to client members. - Document calls, issues and general information in HealthCAM2, the company's computer database for tracking member/patient information. Perform assessments as indicated. - Assist callers in developing action plans to deal with specific conditions. - Assist in the development of department annual goals and identification of outcomes for continuous quality improvement. - Seek opportunities to increase knowledge and expertise in a specialty area. This includes the dissemination of information to the Health Coach team. - Participate in case conferencing weekly and as needed in conjunction with peers and the Director of Professional Services. - Participate (as needed) in marketing presentations and health fairs. - Function as a resource and mentor to new employees, as well as assist in assessing the ongoing educational needs of the department. - Attend and participate appropriate staff or company meetings.
Qualifications
- BS in area of specialty or graduate of accredited professional school. - RN, CRT, RD or other professional credentials and license in area of specialty; additional credential required for clinical specialists. - Sound clinical judgment. - At least 5-10 years experience working in the health care field. - Strong communication skills with a demonstrated ability to educate and counsel individuals. - Strong skills using windows-based computer software and the Internet; good keyboard skills - Valid CO or PA nursing lisence required.
Health Dialog is an Equal Opportunity Employer and does not accept unsolicited resumes from agencies.
Please submit resume to nursing-careers@healthdialog.com
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