Account Manager - e-Commerce Systems (304162-618): Open Solutions Inc.

This job consists of Account Management services for clients using the e-Commerce Systems. The person will manage an existing portfolio of clients, support new clients, cross-sell additional modules into existing clients. They will manage renewals and provide input to Product Management on enhancements and new releases.

As an Account Manager, e-Commerce Systems, you will:

• provide account management for existing clients
• analyze customer problems, needs and requirements, and then position the products and/or services to resolve/meet them
• ensure that customers issues are dealt with efficiently by the other internal OSI areas, as needed
• provide contract and renewal management
• coordinate, as needed, with Core account managers to meet the needs of the client
• identify opportunities and sell additional features of the e-CB Systems into existing clients
• represent product line at customer events and Client User group sessions

To qualify for this position, you must have:

• Bachelor's degree
• ability to work unsupervised - self motivated
• ability to set and achieve goals
• ability to quickly gain product knowledge
• excellent understanding of the financial services industry
• strong interpersonal and relationship skills
• strong communication and negotiation skills
• ability and willingness to travel up to 40%
• prior account management experience is preferred but not required for the right indivi