Client Services Specialist: Silverton Bank

Silverton Bank, headquartered in Atlanta , Georgia , is a leading national correspondent bank chartered specifically to serve the needs of community financial institutions across the United States . We are looking for a Client Services Specialist for our Atlanta office.

Job Summary
The ideal candidate will act as a well-rounded Client Services Specialist able to perform low to mid level troubleshooting for all PC and laptop related issues. This individual will work on a team responsible for providing first tier technical support to all internal and external customers in a timely and professional manager. This individual will also need to provide support for business critical software packages and ensure problems are addressed within a defined service level agreement. Supplying optimal customer service to a fast-paced environment will be a key as well.

In addition to these needs, the candidate should possess the ability to install and deploy desktops and laptops in accordance with Silverton standards.

Major Responsibilities:

 Answer incoming Help Desk calls; ensure that all calls are logged into call
tracking system

 Troubleshoot, first level support for software & hardware

 Troubleshoot basic network issues

 Assist with testing & rollouts of upgrades and enhancements

 Write technical documentation & procedures.

 Monitor critical applications

 Ensure integrity of software licensing

 Ensure printers / copiers are maintained.

Prerequisites:
Education: Associate Degree, Bachelor’s Preferred

Experience: 2-3 years relevant work experience

Skills/Knowledge:

 2-3 Years of strong help desk, PC and Hardware support, etc.

 Ability to work a primary shift of 6:00 PM – 2:30 PM (must be flexible to switch
back and forth from primary shift to 8:00 AM to 5:00 PM shift)

 Requires strong written and verbal communication skills

 Excellent Customer Service Skills

 Demonstrated knowledge of Windows 2000, Windows XP, Lotus Notes,
Microsoft Office 2003, and Internet Explorer, Document Imaging, Active
Directory

 Knowledge and experience with Blackberry (wireless technology) a huge plus!

 Ability to juggle multiple tasks and prioritize responsibilities accordingly.

License Qualifications: A+ and Net+ Preferred but not required.

Please apply online at http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=SILVERTONBANK&cws=1&rid=33

Silverton Bank is an equal opportunity employer committed to diversity in the workplace. We provide outstanding benefits. We promote a drug-free workplace. We hire individuals who are legally authorized to work in the U.S. without employer sponsorship.