Customer Service Coordinator: ACS (Affiliated Computer Services)

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

• Effective communication skills—verbal, written, phone, and interpersonal, in order to interact with internal departments, patients and their families, providers, and employers.


• Responds to claims-related questions/concerns/problems raised by a patients or their families, or employers. 


• Contacts appropriate parties to obtain information needed to answer questions or resolve problem.  Analyzes information, determines appropriate response to questions or resolution of problems.


• Follows up with individual(s) who requested assistance.  Provides answer(s) to question(s), explains results of research/investigation, and resolution of problem.  Explains option(s) if requester is not satisfied with answer or resolution of problem.


• Creates correspondence to providers/clinics regarding network contracts.

Functional Description:

Assists employers, patients and their families, and providers in resolving health plan coverage issues and accessing the health care system. 

Education and Typical Years Experience

·        Minimum one year customer service experience in health care or related field.

• High school diploma, general equivalency diploma (GED) or equivalent combination of education and experience including customer service training.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .