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Manager, Support Orders: Brocade Communications Systems, Inc.

Brocade® (Nasdaq: BRCD) provides the industry's leading platforms, solutions, and services for intelligently connecting, managing, and optimizing IT resources in shared storage environments. By developing innovative Storage Area Network (SAN) and File Area Network (FAN) solutions, Brocade helps organizations increase efficiency, reduce costs, and maximize their data assets. (www.brocade.com)

Position Description:

Are you looking for a career in a high-energy, professional work environment at a company whose cutting edge technology enables the flow of the world's digital data and on whom the high-tech world depends every day? Are you looking for a company that values and rewards your contributions, challenges you to shape your own career path, and provides top-notch personal development? If so, Brocade is the place to begin and explore your career!

Brocade is an industry leader in data center networking solutions and services that enable organizations to manage their most vital information assets. It's no wonder that Global 500 companies rely on Brocade technology to keep their businesses running around the clock. Brocade has pioneered the technologies that enable highly reliable and secure data center connectivity. Today most of the world's data flows through Brocade equipment and data center networks built on Brocade technology.

Roles & Responsibilities:

Direct and coordinate the sales order process for standalone support orders. Monitor the sales order system to ensure timely processing and accurate bookings of sales orders.
• Ensure timely processing of orders
• Develop, update and maintain order processing standards, policies and procedures. Standardize process for all personnel on the staff
• Manage workload between order management personnel
• Escalation point for staff on non-standard orders
• Establishing performance metrics for the team
• SOX control point
• Report team results to senior management
• People management responsibilities include career growth planning, performance appraisals, and other employee related activities.
• Leadership and participation on special projects
• Collaborate with IT on ERP, CRM and other tools to meet the department requirements




Qualifications:

Requirements
• Minimum 5 years people management
• Previous experience in an order management role
• Knowledge of Customer Support processes and practices
• Experience with ERP & CRM required. Oracle ERP & Oracle CRM preferred.
• Excellent verbal and written communication skills a must
• Ability to lead, work collaboratively, and make decisions in a fast paced, complex environment

Work Schedule: M-F Normal business hours, Able to be flexible

Travel: As needed

Physical requirements

• Frequent use of mouse and keyboard
• Frequent phone usage
• Occasional lifting up to 10 pounds

Brocade is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.



To Apply Visit Brocade Communications Systems, Inc.