AT THOMSON REUTERS
At Thomson Reuters, you'll find an energetic, fast-paced setting that develops and promotes motivated, talented individuals. The Thomson Reuters culture supports and provides our employees with an environment in which they can succeed — a knowledge-sharing environment that rewards effort and excellence.
Middleware Engineer - 3rd Shift
Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
Responsible for supporting third-party middleware software products, such as IBM MQ Series and IBM WebSphere Application Server. Primary responsibilities include installing, maintaining, configuring, tuning, monitoring, and trouble-shooting middleware products that are on our support list. Responsibilities also include providing consulting to groups implementing middleware technologies. The role includes working with development groups and support groups.
Work Hours: 3rd Shift, to include weekend hours.
MAJOR AREAS OF ACCOUNTABILITY
Technology (60%)
- Establish and develop a working knowledge of supporting middleware products such as WebSphere MQ, WebSphere application Server, etc. This includes performing installs, upgrades, configuration, tuning, clustering and troubleshooting.
- Provide developers technical assistance with application integration, debugging and performance tuning in regards to the middleware technologies being used.
- Solve technical problems independently.
- Establish and develop a working knowledge on the following operating systems: Linux, Windows, AIX, Solaris, and z/OS.
- Provide 24x7 production middleware support.
- Provide well written documentation and presentations on middleware technologies supported by the group.
- Work with different software vendors to determine solutions.
- Work various teams to proactively address support issues.
- Work effectively independently and in a team environment.
- Work as the primary contact for some projects.
- Communicates project strategy and delivers regular status updates to project team and management.
- Follow up on outstanding issues with project team and management.
- Provide guidance to less-experienced staff members while continuing to utilize other staff for technical assistance.
- Communicate in a professional manner in person and in email when interacting with team members and customers.
- Manage individual career development; initiate career development discussions with team lead/manager.
- Estimate personal efforts required to complete task-related activities.
- Manage multiple and sometimes competing priorities.
- Produce and maintain detailed technical documentation for all assigned tasks and projects, for example, support procedures.
- Ensure that company change and problem methodologies are followed.
- Submit weekly time accounting time sheets and project status reports as appropriate.
- Understand West and Thomson's product lines, and TLR supported technologies.
- Understand internal business processes and how they affect the Corporation, for example, the budget process.
- Translate business requirements into technical solutions that the group can provide.
- Represent the group externally at a technical level as required.
- BA, BS or AA or equivalent industry work experience.
- Minimum of 2 years experience with application servers or/and WebSphere MQ.
- Working knowledge in one of the following operating systems: Linux, Solaris, AIX, Windows and/or z/OS.
- Must be able to work 3rd shift hours.
- Proven analytical and trouble shooting skills.
- Ability to set scope and deliver quality results.
- Ability to work with little direction/independently.
Preferred Experience
- Experience in utilizing change management systems and maintenance windows in support of achieving highly available enterprise systems.
- Basic shell scripting experience.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
