Network Services Manager: Becton Dickinson & Company (BD)

• Manages the analysis, design, and implementation of technical solutions to align with business needs and requirements for the Network Infrastructure environment.
• Oversees all data/voice network facility operations and activities to ensure system integrity and optimal system performance.
• Manages and oversees the operations of the Network Services Support teams. Assesses network services operations for maximum efficiency, process improvements, and ensures alignment with IT best practices and corporate standards. Oversees the management of network security to include data backup and restore processes, data security/user access, and disaster recovery planning.
• Provides leadership/guidance to employees through example, guidance and coaching. Creates a high performance work environment that encourages staff to expand their horizons, learn new processes, and increase their technical knowledge. Directs and guides the professional development of staff.
• Defines guidelines and recommends standard operating procedures for the Network Services team functions and workflows.
• Supports the goals and objectives of the Global IT organization through formalized project and portfolio management processes. Provides technical consultation to Corporate IT as necessary.
• Responsible for building and fostering relationships among peers, corporate IT, and key leaders within cross-functional business units.
• Manage processes for ongoing network risk assessment and network vulnerabilities in compliance with corporate IT standards.
• Directly manage the various IT audit and compliance initiatives.

• Strong knowledge of enterprise network operations, Internet infrastructure, network monitoring and security services.
• Experience with Cisco and Microsoft networking technologies.
• Proven skills in leading and managing IT infrastructure and networking projects to successful completion within various scope, schedule and funding constraints.
• Experience in managing relationships with Infrastructure technology vendors, i.e. Cisco, Microsoft.
• Proven leadership skills in managing a network services team to include multiple levels of network support functions. Provide mentoring to direct reports at the manager level.
• Must be able to work in a time-critical environment; strong organizational and time management skills.
• Solid, demonstrated analytical and problem solving skills; Considers potential benefits, costs and business impact of alternative solutions.
• Must demonstrate the skills to effectively communicate (written and oral) with all levels of management, customers, and employees.
• Experience in technical and business change management.
• Experience in supporting IT audit efforts both internal and external.
• Demonstrated ability to work within a cross-functional organization and with multiple cross-functional teams
• Experience in managing a network infrastructure project portfolio within a formal corporate portfolio management process.
• Proven experience in managing and measuring the performance of support functions (Help Desk, Problem Management, Performance and Availability, Data Center Management) is essential.
• Experience managing budgets (capital and expense) and the acquisition of equipment, maintenance and services, with a direct focus on cost management.