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FM Customer Site Representative - Indianapolis: Sharp Electronics Corporation

Job ID3433
Company NameSharp Electronics Corporation
Job CategoryConstruction/Facilities; Other
LocationIndianapolis, IN
Position TypeFull-Time, Employee
ExperienceUnspecified
Date PostedOctober 26, 2009 (Reposted Nov 18)
Sharp Electronics Corporation
View Sharp Electronics Corporation profile and job listings

The Function of the Facilities Management Customer Service Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location.


SPECIFIC DUTIES WILL INCLUDE:
· Running print and copy jobs for users
· Keeping track of resources used per job - ordering supplies needed to complete project via Office Services.
· Ordering supplies to replenish ones used from Office Supplies/notify supplies used
· Maintaining supplies for re-occurring projects
· Keeping proper inventory of all supplies necessary for equipment use
· Facilitating print-shop requests (i.e. binding, laminating)
· Packaging and delivery of completed jobs to customers
· Checking equipment daily
· Checking and changing toners on all printers on the maintenance contract
· Ordering toners for faxes and changing as needed.
· Loading paper, checking toner, cleaning machines (if dirty)
· Filling out logs for all Sharp machines in service at location
· Reporting any service related issues to Service Department
· Ordering supplies of Sharp and HP printers
· Reporting network connectivity issues to IT Department

Customer Service
· Completing weekly report and submitting to Office Services supervisor for all completed projects
· Supporting client mailroom as needed
· Placing service calls when necessary
· Fielding problem calls from users
· Maintaining availability to assist users with any printing issues
POSITION SPECIFICATIONS
· Previous experience working with copiers and postage machines a plus
· Excellent communication, interpersonal and organizational skills.
· Proven ability to work independently, remotely and with minimal supervision
· Strong problem solving skills
· Ability to prioritize projects and maintain flexibility to shift priorities as necessary
· Must possess basic mathematical skills especially arithmetic
· Ability to walk, stoop, bend, and lift 50 pounds


All applicants must include salary requirements in order to be considered. Local candidates only, please.


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