Bowhead is one of the fastest growing federal government contractors in the Washington Metropolitan area. Growing at a predictable rate given the company's dedication to quality service, Bowhead is constantly expanding its employment opportunities both in number of employees and in fields of employment.
We know that the success we've experienced is a result of Bowhead's greatest asset, our exceptional employees. Our respect for these individuals motivates Bowhead to provide our staff with unique challenges designed to foster their professional development. We also make superior benefits available to them.
In short, Bowhead offers eligible employees significant growth opportunities, competitive wages, and a comprehensive benefits package. If you're seeking a challenging position with an expanding organization, we invite you to review our job openings which vary from state to state and our competitive benefits program.
Job Description
Provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Answer complex questions about installation, operation, configuration, customization and usage of assigned products. Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. Support will be provided in the operations of new Video Teleconferencing (VTC) equipment within specific conference rooms being established by the organization. The hardware support includes, but not limited to Intel x86 based PC's, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC). Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Macintosh operating systems currently supported by Apple, Microsoft Office 200x suite, and various specialty engineering and scientific development tools. Additional responsibilities include the installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities. This support will involve coordination with the Corporate IT Help Desk to maintain the established Trouble Ticket and Service Request process to track support using Remedy. Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Maintain and develop IT related procedures required to support the organization. Provide recommendation to future IT needs of the organization. Maintains data files and monitors system configuration to ensure data integrity. Provides support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). Assist in the preparation of a monthly progress and status report.
Required Skills
Bachelors Degree required with a minimum of five (5)years of professional experience. Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. Must demonstrate the ability to multi-task and teach or assist others to resolve IT related issues. Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required. A working knowledge of Windows Active Directory and current NMCI policies and procedures are desired; but not mandatory. Requires a strong understanding of current Microsoft supported Windows operating systems. A strong understanding of Apple operating systems is desirable; but not required. A high level of competency in both written and oral communications skills is strongly desired. One or more of the following certifications is required: Microsoft Certified Desktop Support Technician (MCDST), A+, Network+ or Security+ Certification. Must be able to complete and pass a pre-employment substance abuse test.
SECURITY CLEARANCE REQUIRED:Â Must be able to obtain a clearance at the SECRET level and pass a SSBI Investigation.
Required Experience
5 - 8 years of professional experience. We are proud to be an Equal Opportunity Employer.
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