| Account Development Representative At T-Mobile, we help customers connect with the people who matter most in their busy lives. That takes new ways of thinking and an appetite for challenge every day. Our Sales Team members have the confidence that comes from knowing they represent great products and services, and the drive to turn those assets into significant results. If you thrive in a high-energy environment, love technology and know that being genuine is the only way to make a sale, T-Mobile is the place to be. Build great relationships with our Retail and Business partners and demonstrate product knowledge and customer service that is second to none, and your talents will be recognized and well-compensated. We offer a corporate culture that respects those who are not afraid to do things differently, and the opportunity to work in one of the most exciting industries around. Together, we can do great things. The benefits of teamwork Career growth, personal recognition and diversity are all part of our high-energy culture. Team members enjoy competitive pay, generous paid time off, wickedcool wireless discounts, education assistance, medical/dental, a superior company-matched 401(k) plan, training and development and more! Account Development Representative
The Account Development Representative (ADR) will drive sales productivity and customer satisfaction within the T-Mobile Retail Partners Sales (RPS) channel. This position will provide daily support, training, and side-by-side selling to all RPS accounts, strengthening the T-Mobile Brand, Product, and Service offerings. It will play a critical role in building preference through relationships and T-Mobile merchandising standards. The ADR is accountable to provide effective training to ensure that T-Mobile retailers are very knowledgeable of all products and services. This position is expected to achieve sales objectives, increase customer satisfaction, and play an active role in ensuring the Best Place to Work.
Primary Duties & Responsibilities:
T-Mobile Retail Partner Sales Account Development Reps (ADR) are challenged to:
• Conduct daily site visits to Retail Partner Sales locations providing sales support and training.
• Conduct side-by-side selling and coaching on delivering effective customer service.
• Deliver and replenish merchandise materials ensuring proper product placement, maintenance, and brand compliance.
• Develop positive business relationships with assigned T-Mobile partners. Serve as a point of contact for questions or problems including individual customer issues.
• Provide ongoing T-Mobile product and service training.
• Organize and execute sales events.
• Participate in weekly sales meeting providing competitive updates, sales and metric performance, and weekly achievements. Participate in and complete required Sales and Mobility training.
• Time and activity management for daily schedule.
• Manage expenses for events and business purposes.
• Resolve customer service issues.
• Prioritize activities and store visits to maximize sales productivity.
Requirements:
Functional / Technical Skills:
• MS Office experience required.
• Strong organizational skills.
• Excellent presentation, oral and written communication skills.
• Highly adaptive to fast paced and constantly changing work environment.
Education & Experience:
• H.S. Diploma required.
• College Degree (preferred)
• Minimum of 1-2 years retail sales or customer service.
• Wireless Experience is a plus.
• Valid driver's license, good driving record, and proof of insurance required.
Environmental / Physical Demands:
• Must be able to lift 40 pounds.
• Car and air travel required.
• Business Casual Work Environment.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
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