GENERAL/SALES MANAGER (301140-798): Frontier Communications
| Job ID | 301140 |
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| Company Name | Frontier Communications |
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| Job Category | Manufacturing/Operations |
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| Location | St. Michaels, AZ |
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| Position Type | Full-Time, Employee |
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| Experience | 5-10 Years Experience |
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| Desired Education Level | Bachelor's degree |
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| Date Posted | April 30, 2009 (Reposted Nov 19) |
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| View Frontier Communications profile and job listings |
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"Working at Frontier exposes me to challenging problems that allow me to work with bright, talented people."
--BG, Programmer II
Frontier is one of the nation's largest independent telecommunications providers offering local, long distance, and Internet access services in 24 states over 2.4 million access lines. With more than 100 years of telecommunications experience, we operate on a solid, time-tested foundation of communications and operational excellence with products and services you can always depend on for your home, your small or medium-sized business, or your global organization.
Frontier's leadership Team will bring to life our Leadership Model focusing on Operations Proficiency, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction. This position has direct P&L responsibility and will represent the company within the geographic area to promote a positive image by participating in local community events and will provide leadership to supervisory staff and a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. The individual will successfully drive change through an established, unionized workforce to create a customer focused, competitive workforce. This position also plays a key role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams.
Operations Proficiency: Has comprehensive understanding of the business and is directly responsible for P&L in assigned market. Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget). Holds team accountable to clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customer requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers.
Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results. Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues). Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
Community Relations: Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community. Leverages community relationships to retain existing business and identify future business opportunities. Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations. Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement. Serve as point person of Frontier to the community, local media and press.
Competitive Marketplace: Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies) via media outlets, community involvement & infiltration. Partners with regional marketing to act as the eyes and ears of the local market to ensure an appropriate competitive response. Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events).
Customer Ownership: Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Does not take no for an answer). Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Desired Education/Licenses/Proficiencies:
- BA/BS in Telecommunications, Operations Management or Business Administration preferred
- Ability to leverage community relationships to retain existing business and identify future business opportunities.
- Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
- Solid knowledge of and strong community connections within the Navajo Nation
- Sales and/or Marketing experience within the Telecommunications field desired
- Three to five years of progressive management experience
- Seven to ten years of operational experience
- Ability to speak the Navajo language is preferred
- Valid driver’s license
Job Requirements:
Seven to ten years of operational experience with a communications company. Proven success in managing all aspects of a business operation or market with P&L responsibility and through strong strategic orientation. Demonstrated leadership through change management. Must be able to interact with internal/external customers and various community leaders to establish long term relationships. Must possess strong leadership and interpersonal skills along with a strong work ethic. Must demonstrate excellent oral and written communication skills and able to communicate with all levels of the organization and different audiences of field technicians, direct reports, senior management, customers, politicians. Strong public presentation skills. Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Environmental Factors/Physical Requirements:
Must be available in emergency situations as needed. Use computer keyboard and monitor. Some travel required and may require driving for long periods of time to remote locations.
Citizens Communications is an Equal Opportunity Employer. Citizens Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class. | |
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