Help Desk Agent (part time): Siemens

Company Description

Siemens IT Solutions and Services, Inc. is one of Siemens operating companies in the United States. Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source – from consulting to systems integration to software development and management of IT infrastructures. Siemens IT Solutions and Services has 43,000 employees and posts annual worldwide sales of more than $6.5 billion USD.

For more information, please visit www.usa.siemens.com/it-solutions

Job Description

At Siemens IT Solutions and Services, Inc. ( http://www.it-solutions.usa.siemens.com), The Help Desk Agent will demonstrate an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results.

This is a part time position: (Shifts: M - TH 9a - 2pm EST & M - F 3p - 7p EST)

Basic Function: To provide immediate resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills.

Major Functions:
• Interact with customers via telephone, e-mail, etc. providing technical support and problems solving abilities
• Identify, evaluate and prioritize customer problems and complaints
• Analyze customer problems and formulate plans of resolution
• Utilize all technical resources to solve customer problems
• Escalate unresolved calls to appropriate support specialist or service group
• Participate in on-going training and departmental development

EDUCATION: Associates degree or 1-2 years of equivalent experience. MOUS/MCP/MCSE/A+ cert. preferred.
EXPERIENCE: Proven 2nd and 3rd level help desk experience in large corporate IT environment. Knowledge of Windows 2000 Active directory and Exchange. Experience troubleshooting network drive and printer mapping issues. Experience troubleshooting standard office applications.
JOB SKILLS: Strong verbal, oral, problem-solving, & follow-up skills, ability to perform several tasks simultaneously. Ability to work independently, as well as within a team, and with limited resources.

Direct Link to Apply

https://careers.peopleclick.com/careerscp/client_siemens/external/gateway.do?functionName=viewFromLink&jobPostId=292095&localeCode=en-us