• Perform specialized technical assistance in the configuration, installation and maintenance of personal computing devices, including laptops, desktops, workstations, printers, and associated peripherals for the customer.
• Technical assistance includes assisting the customer in the use and instruction of the equipment, component configuration/installation and diagnosing/resolving operational problems.
• Technician must be able to install supported software as well as configure to the supported convention.
• Technician must be proficient and have prior experience with Video Teleconferencing systems, functionality and setup.
• Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication.
• Technician will respond to customer telephone and electronic requests for services concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by Information Services.
• Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure user satisfaction.
• Escalates to or consults with senior staff when solution is unclear.
• Reports problems with procedures and makes suggestions for improvements. Technician is required to update and maintain asset tracking and associated asset licenses in coordination with regional Team Lead.
Qualifications:
• Possesses of A+, Network+, MCP or above training certificates or 2 years of prior desktop support related field experience.
• Demonstrated technical knowledge of computing hardware, operating systems and office productivity software, and video teleconferencing systems.
• At least 5 years of customer service and support experience in desktop services and audio/video.
• Knowledge of hardware connectivity requirements for Video Teleconference (VTC) systems.
• Manage, troubleshoot and repair IT, VTC and audio-visual systems.
• Ability to lift 50lbs. or more.
Preferred Additional Skills:
• Operating systems support is a plus.
• Strong problem-solving and trouble-shooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimal supervision
• Displays utmost professionalism supporting Executive staff
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
