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Sales/Renewal Representative: Quest Software, Inc.

Job ID4132
Company NameQuest Software, Inc.
Job CategorySales; Technology
LocationDublin, OH
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Desired Education LevelOther
Date PostedNovember 7, 2009 (Reposted Nov 29)
Quest Software, Inc.
View Quest Software, Inc. profile and job listings

Sales/Renewal Representative

Quest Software (Nasdaq: QSFT), founded in 1987 currently has over 2,900 employees worldwide and is a leading provider of Application, Database and Windows management solutions around the world. For more information, visit us at http://www.quest.com.We are #1 in Application Management Software Market and #1 in the Distributed Database Management Market.
Primary responsibility for maintaining the revenue for software maintenance on current customers, selling new contracts for prepaid maintenance and reinstating lapsed customers.

ESSENTIAL DUTIES
· Accountable for ensuring timely support renewals (90 days ahead)
· Transition customers to Online Renewals
· Responsible for achieving a renewal target
· Educates customer on support portfolio along with benefits of maintaining support contract
· Basic technical understanding of all products
· Manages objections & minimize cancellations
· Assist internal & external customers with license migrations process
· Assists with reconciling sublicense support fees
· Identify and transfer leads to Quest Software sales organization
· Follow-up with quoted customers until the renewals are closed
· Co-term accounts with multiple contracts expiring on different dates
· Reinstate lapsed customers (assisted through the Soft Fail program)
· Up-sell our PPM program (pre-paid maintenance)
SECONDARY DUTIES:
· Track cancellations and reasons for cancellations
· Work with sales reps to save potentially lost renewals
· Assist with seeding (through the renewal process)
· Other duties as assigned
SUCCESS FACTORS
An individual should demonstrate the following competencies to perform the job successfully.
· Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to apply knowledge and make effective decisions independently.
· Customer Service – Demonstrates professional customer service skills including responding promptly to customer needs and requests for service and assistance. Exercises good judgment, initiative and discretion when providing solutions to customers.
· Motivation - Sets and achieves challenging goals; Measures self against standard of excellence. Self-motivated and driven to achieve goals.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
· Dependability - Keeps commitments; Completes tasks on time and meets deadlines or notifies appropriate person with an alternate plan.
· Initiative - Takes initiative to identify and use all available resources. Works well with minimal direction from management.
· Planning/Organizing - Effectively manages time and priorities to meet required productivity levels.
· Professionalism – Projects a positive, professional image.
· Teamwork – Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Builds morale and group commitment to goals and objectives
· Business Acumen – Demonstrates effective forecasting and sales management skills
QUALIFICATIONS
EDUCATION
Bachelor's degree (B. A.) from four-year college or university; or more than two years related experience and/or training; or equivalent combination of education and experience. Related experience includes quota carrying sales positions in the software or computer-related industry.
LANGUAGE SKILLS
Demonstrate excellent written skills through the ability to effectively write routine reports and correspondence. Demonstrate excellent oral communication skills through the ability to speak effectively to customers or employees of organizations.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS

An individual should be proficient with common business software applications such as MS Office products: Excel, Outlook, etc.

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