DEPARTMENT: Division of Research
SCHEDULE: Full-Time Regular, 40 hours/wk, Day shift
++ This position is expected to continue for approximately 1 year work or pending continuation of grant/contract funding ++
~ EXPECTED LENGTH OF EMPLOYMENT: Nov, 2009 - Nov, 2010 ~
EDUCATION/LICENSE/CERTIFICATION:
Associate degree or equivalent experience required. Bachelor's degree or equivalent experience preferred.
JOB SUMMARY:
Conducts telephone or in-person interviews with study participants. Recruits and consents study participants. Assists in training new study staff in study protocols and provides instruction to study participants. Uses computer software to provide basic data management and generate reports.
QUALIFICATIONS:
Minimum of one-year experience in a research/health care environment required. Bachelor's degree may substitute for experience in field. Excellent interpersonal and communication skills; telephone skills required. Experience and knowledge of computer applications, such as word processing and database software, required. Previous interviewing experience required. Familiar with medical terminology. Experience in editing/coding questionnaires required.
Must be able to work in a Labor/Management Partnership environment.
PREFERRED QUALIFICATIONS:
Must have good written and verbal communication skills. Proven ability to work successfully with a wide variety of people and be cooperative with co-workers and supervisors. Must be dependable, punctual and able to follow detailed protocols precisely.
SKILLS TESTING: N/A
DUTIES:
Assists in training new study staff in protocols and implementation of study goals/objectives. Provides instruction to participants to teach them how to perform specific study protocols. Prepares computer-generated reports, including statistical tables. Answers participants' and providers' questions. Screens and recruits participants; obtains consent.
Schedules examination appointments for study participants. Conducts telephone or in-person interviews with study participants and providers. Reviews questionnaires for completeness and accuracy; checks for inconsistencies; and codes open-ended questions. Assists with all aspects of mailed surveys. Monitors participants' progress (e.g., blood pressure, exercise, response to questionnaires, tracking, etc.). Provides basic data management using database software. Maintains all pertinent project records and files. Transcribes data from records to forms.
OTHER DUTIES:
Position is with a Research Program of Genes, Environment and Health (RPGEH). Duties include: Explaining study procedures to participants, monitoring a toll-free line to respond and responding to participant questions; copying, filing and tracking of study material; scanning bar-coded consent forms and other study material into the study database. The study may involve working on weekends and evenings.
Consistently supports compliance and the Principles of Responsibility (KP’s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
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