 Field Installation Technician - Metro Atlanta area-90748 Description Engineering the flow of and managing business critical communication is our business at Pitney Bowes. With decades of experience, we have breadth and depth that no one can match. We are the leading company that provides innovative global, integrated mail, messaging, and document management solutions for organizations of all sizes.
Our reputation for being a dynamic but stable company has been built on years of tradition and innovation. Pitney Bowes is poised for growth and offers its employees the opportunity for professional development, and to work in a flexible, caring and collaborative environment. We have robust infrastructure and business processes that provide competitive advantage, and we are a company that promotes diversity and excellence. Pitney Bowes invites you to use your talent to help create and deliver breakthrough solutions for this globally recognized and trusted company.
This challenging and equally rewarding opportunity will position you as a critical link to our 2 million customers. Your skill at solving customer equipment issues will be called upon to install, repair and maintain cutting-edge digital and electronic equipment for businesses in your assigned territory.
In addition to working for a $4.4 billion world-class industry leader, you'll benefit from training on state-of-the-art products, a full range of supportive benefits and a career path that equals your ambition.
The Field Installation Technician demonstrates a high level of proficiency in performing all activities associated with installing, installing and maintaining Copiers/MFP's at various locations in the Greater Atlanta Area.
Responsibilities Include:
- Will maintain and install Panasonic Copier machines, light HP Printers and MFP's.
- Trouble-shoot customer reported problems
- Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
- Ensure incidents are closed in a quality manner within the established guidelines.
- Manage parts, tools and administrative duties.
- Work in a high performance team environment
- Build and help strengthen strong customer relationships
- Plan and perform equipment upgrades
Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.
Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
Qualifications
- Must be A+ Certified - Must be able to provide proof of the A+ Certification during the interview
- Minimum 1 year experience trouble-shooting and repairing printers and MFP's. (Experience working with HP or Panasonic is a plus)
- Proven technical knowledge with computer hardware, Windows NT, and networking
- Minimum 1 year proven experience in building and enhancing customer relationships
- Strong communications (written and verbal) and customer relation skills
- Highly developed interpersonal skills and telephone skills are required
- Positive attitude and commitment to excellence
- Strong team skills
- Strong planning, scheduling, and prioritization skills
- Must be able to lift 40lbs +
- Valid driver's license, good driving record
- Transportation to service calls provided by Pitney Bowes
- Willingness to submit to a pre-employment drug test and criminal background check
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