Senior Director, IT Strategic Demand Organization: Symantec
| Job ID | 584861 |
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| Company Name | Symantec |
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| Job Category | Management/Executive; Management/Executive |
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| Location | Mountain View, CA |
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| Position Type | Full-Time, Employee |
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| Experience | 15+ Years Experience |
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| Desired Education Level | Master of Business (MBA) |
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| Date Posted | September 30, 2009 |
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| View Symantec profile and job listings |
| Company Overview
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Symantec is a global leader in providing
security, storage and systems management solutions to help our
customers – from consumers and small businesses to the largest global
organizations – secure and manage their information-driven world
against more risks at more points, more completely and efficiently. Our
software and services protect completely, in ways that can be easily
managed and with controls that can be enforced automatically – enabling
confidence wherever information is used or stored.
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Department Overview
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IT Strategic Demand Management (SDM) is the
primary interface between Symantec business units and the IT delivery
function. SDM fosters strategic business relationships and has the
overall responsibility for the IT project portfolio; ensuring that the
IT roadmap consists of high-value IT projects and services that support
financial and strategic business objectives and priorities.
The global team consists of Business Partner Directors, Account
Planning Managers, Project Portfolio Management and Business Analyst
Center of Excellence. Provides strategic planning services for both
project and operational work on behalf of our business partners.
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Responsibilities
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• The leader of the IT Strategic Demand
Management organization has overall responsibility for Symantec’s IT
customer relationships across all business units. This highly visible
IT role leads the following IT functions: Business Partner Directors
(BPD), Portfolio Management and the Business Analysis Center of
Excellence (BA CoE). This leader will be responsible for the day to
day management and employee development of 10 – 15 direct reports.
• The SDM leader executes and refines the customer relationship
engagement model based on changing business conditions. This leader
enforces the use of consistent best practice processes for IT strategic
planning, relationship management, customer service, portfolio and
demand management, forecasting and business partner program/project
approval.
• The leader develops strategic partnership with business
executives and leaders to strategize, define and ensure implementation
of needed IT solutions by applying strong business case justifications,
financial assessment and return on investment analysis to determine the
IT portfolio for the company This role also interfaces and collaborates
with IT Service Management and Governance to influence the delivery of
IT services and solutions in a sourced delivery model.
• Additionally, this senior IT leader develops a culture of
continuous improvement and is responsible for comprehensive employee
management, including recruitment, career development planning and
performance evaluation
• Lead, develop and motivate a team of experienced professionals
in IT strategy development, customer relationship management,
consulting, portfolio management and business systems analysis.
• Responsible for business unit’s overall satisfaction with the delivery of IT services and projects.
• Have a lead role in defining and executing the communication
strategy related to IT services for the business units. Communicate IT
and company objectives and manage priorities at a variety of levels
within the organization
• Develop and guide the implementation of the Strategic Demand
Management strategy and processes, including enhancing the demand
intake process to support various business needs and conditions.
Consistency is critical, with the understanding that one size will not
fit all situations and business units.
• Build and manage a global team of business facing roles with clearly defined roles, responsibilities and operating practices
• Ensure IT demand requests are strategic and financially aligned
with the priorities of the Symantec, the business unit and IT.
• Direct the long term IT portfolio strategy and development of
the Corporate IT Portfolio and Roadmap. Assess and provide guidance to
the executive team about the overall financial impact of the over IT
portfolio for the company.
• Develop trusted, consultative C-level relationships
• Lead the Information Technology Investment board (ITIB)
• Ensure strong collaboration between the IT Demand and IT Service Management & Governance teams
• Review priorities with the IT Service Management and the Service Provider to provide visibility into the forecasted demand
• Respond to escalations and influence and negotiate results in the best interests of the company
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Qualifications
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• MS/MBA/MA degree in Business, Computer
Science, Business Information Systems, Engineering or Technical
Equivalent, or equivalent experience
• Minimum of 15 years of progressive experience in consulting and IT leadership roles
• 3+ years senior IT management experience
• Experience in Demand Management / Forecasting / Portfolio Management
• IT program and project management experience desired
• Proven experience in facilitating organizational change
• Experience operating in an outsourced IT MS/MBA/MA degree in
Business, Computer Science, Business Information Systems, environment
ideal
• Proven leadership skills with large teams
• Strong understanding of IT portfolio management and financial analysis and implications
• Experience briefing IT-oriented issues at the executive level
• Strong knowledge of IT best practice processes and IT management and governance (ITIL, CMMI)
• Proven ability to balance multiple priorities and efficiently utilize resources
• Ability to work with details while adhering to a broader set of
goals and objectives manage risks, scope, cost, and conflicts.
• Ability to anticipate areas of concern and be proactive
• Excellent decision making and organizational skills
• Excellent written and verbal communication skills and presentation skills
• Strong relationship building and negotiation skills
• Consulting and IT project management experience desired
• Experience briefing IT-oriented issues in business related terms at the executive level (CFO, CMO, SVP, etc.)
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How To Apply
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To be considered for a position, please
submit your resume/CV on the Symantec Careers
site.(http://www.symantec.com/about/careers/search.jsp)
Symantec staffing professionals will review your qualifications against open positions.
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Equal Employment Opportunity
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Symantec Corporation is an Equal Opportunity Employer and welcomes diversity.
NOTE: To all recruitment firms: Symantec is not accepting
agency/search firm referrals for this posting, or other postings,
without prior written permission from Symantec’s Staffing organization.
Symantec is not responsible for any fees related to unsolicited resumes.
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Internal Transfer Eligibility
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By submitting my application, I am stating that I meet the following eligibility requirements:
• I am in my present position for a minimum of 12 months.
• I am in good standing and not on a performance improvement plan.
• I understand that if I am currently sponsored by Symantec for work authorization, certain restrictions may apply.
• I informed my current manager about applying for this position.
To review the eligibility requirements and the internal transfer
process in more detail, please read the internal transfer policy on the
Hiring Practices website on SymInfo. |
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