UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
TRICARE Writer/Editor - San Antonio, TX-314789
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
UnitedHealth Group has submitted a proposal in response to the TriCare Managed Care Support Contract Solicitation (also known as the "T-3 Solicitation"). TriCare is the health care program serving active duty service members, National Guard and Reserve members, retirees, their families, survivors and certain former spouses.
As a potential government contractor, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF85P.
Position Description:
The technical writer captures and communicates the functional best practices for the Claim organization. This includes writing and editing process documentation, desktop procedures, training program materials and on-line content. Technical writers may assist in estimating production costs and overseeing work done by external vendors.
Primary Responsibilities:
- Reviews TRICARE requirements and related documents to understand and capture specific operational guidelines
- Analyzes and investigates, and provides explanations and interpretations to others within area of expertise
- Interviews subject matter experts (SMEs) to determine training and documentation approach
- Contributes ideas regarding training program design based on own ideas, experience, and research
- Uses pertinent data and facts to identify and solve a range of problems within area of expertise
- Investigates non-standard requests and problems, with some assistance from others
- Reviews other organizational training material to extract relevant content for use in training materials; works with Training Manager to determine relevant elements
- Follows training program development standards, stylistic guidelines and formatting conventions
- Inspects and edits own work for clarity and conformance to requirements
- Collects training program exhibits, attachments, appendices, screen shots and other content to incorporate into training materials
- Participates in individual and group reviews and incorporates changes and improvements to documentation
- Prioritizes and organizes own work to meet deadlines
- Supports ongoing process improvement and change control activities
- Completes work according to deadlines provided by Training Manager
- Assists as requested in general training program development activities, including editing, assembly and quality assurance
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Qualifications Qualifications:
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3 years of experience writing user based instructions is required
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1 year of prior experience with information mapping techniques or other structured process for the development of procedural and training documentation is required
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2 year of experience developing technical documentation including system instructions is required
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Knowledge of the healthcare claims process is preferred
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Microsoft Word experience is required
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Visio experience is preferred
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Bachelor's Degree is preferred
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Membership in STC (Society for Technical Communicationis) preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
