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Junior Helpdesk Consultant: Synectics

Job ID4D4D6-Sy##
Company NameSynectics
Job CategoryScience/Research; Technology
LocationBatavia, IL
Position TypeFull-Time, Contract
Experience2-5 Years Experience
Date PostedOctober 29, 2009 (Reposted Dec 11)
Synectics
View Synectics profile and job listings

If you're looking to join the ranks of a company that can get you through the doors of leading businesses and offer you continual growth, you've found us! For 25 years, Synectics has aligned quality technicians with exceptional opportunities. We are a Tier 1 preferred vendor with several leading companies. We represent talented, hard-working candidates and are continuously chosen by Fortune 500 because we stand by our reputation of quality and maintain a commitment to service.

A team of four consultants is needed to provide tier one support, which will include the resolution of routine desktop, printer and software incidents and requests. The service desk will also route tickets that cannot be resolved by tier one support to tier two support groups. The Service Desk staff must participate in an off-hours notification process and work with the Incident Manager, Critical Incident Manager and Incident Coordinator to handle off-hour incidents. The current level of off-hours calls varies between 0 and 4 per week.

Required for this new department will be a Service Desk Manager, one Senior Technician and two Junior Technicians. All team members must be able to manage tickets.

Qualifications for these support roles include the following:

  • Desktop administration knowledge of Windows (XP/Vista)
  • Knowledge of OSX (Tiger, Leopard) and/or Redhat Linux is a plus
  • Familiarity with using knowledge base(s) for incident resolution
  • Experience with Service Desk software, preferable BMC/ITSM
  • Experience with Service Desk/Incident Management Processes: - Clear communications with customers - Working with remote access tools - Routing tickets to other support when appropriate, ensuring tickets and addressed in a timely manner - Following up on ticket resolution resulting in closure

Synectics offers competitive salaries and a comprehensive benefits package. W2 Employment (hourly & salary).

To view a comprehensive list of jobs offered by Synectics, please visit our website at www.synectics.com and take a look at the opportunities available! We offer a wide variety of technical positions in cities across the country.

EOE


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