Customer Trainer (PrePress): Agfa Corporation

Deliver highly specialized end-user training courses to the Graphic Systems customer base throughout North America. Focus is on ApogeeX and CTP workflows, as well as general prepress workflows and advanced production techniques.

• Research, develop and design instructional material and courseware for end-user training.
• Provide technical and application support to Sales, Field Service and Engineering Quality Assurance (EQA), including sales training and customer seminars.
• Participate in classes, seminars, trade shows and other training opportunities necessary to maintain technical expertise and awareness of new trends and emerging technologies.

• Thorough knowledge of prepress and printing workflows with the ability to effectively communicate this knowledge to the end-user of the system or product.
• In-depth knowledge of Windows 2000/2003 operating systems, related networking systems, Apple Macintosh OS/OSX, Adobe PDF and their application in prepress workflows. Certification in either or all of these areas is a plus.
• Thorough knowledge of third party software applications as they relate to functionality and interface with Agfa equipment, e.g., Quark, PhotoShop, InDesign, Preps, Acrobat, Pitstop, etc.
• Excellent application troubleshooting skills and knowledge to diagnose and solve problems.
• Understanding of the printing industry and its processes.
• Effective verbal, writing and presentation skills.
• Ability to work independently with a minimum of supervision.
• Ability to travel 90 percent of the time within the United States and Canada.