As the world's largest healthcare services company with more than $100 billion in annual sales, McKesson Corporation is a Fortune 15 company that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare. Information management so powerful that it supports peace of mind. At McKesson Technology Solutions, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's the power to build your future.
Current Need
Responsible for conducting end-user training classes for customers and providing go-live support to end-users, regarding features and operation of software products.
DUTIES INCLUDE:
*Conducting software-related training sessions to our customers, using generally-accepted adult education principles to attain predetermined learning objectives. Instruction includes onsite end-user education and onsite end-user go-live support (often in patient care areas of hospitals). Technical courses and material may deal with complex situations, including cross-product instruction and clinical workflow. Adjusts lesson plans based on client customizations.
*Leading learning activities, administering learning assessments as requested, and guiding the achievement levels of students.
*Responsible for maintaining knowledge on new product functionality and industry trends and identifying prerequisite requirements for current and future courses. Must be willing to cross-train within related clinical product families to expand product knowledge and potential course load, based on demand and customer need
*Developing customer relationships and achieving our customer satisfaction goals.
MINIMUM POSITION REQUIREMENTS:
*RN or other nursing/clinical experience is strongly preferred.
*Understanding of clinical services and operations related to the healthcare industry including nursing, emergency department, hospital pharmacy and other clinical operations is preferred.
*Experience with Horizon Clinical applications including Horizon Expert Orders, Horizon Expert Documentation, Horizon Emergency Care, and/or Horizon AdminRx is strongly preferred.
*Provider adoption or implementation of physician/nursing applications experience is desired.
*Medication safety initiative, implementation and policies procedures experience is desired.
*JCAHO medication safety standards familiarity is desired.
*Experience improving clinical operations, process redesign and change management is helpful.
* Must be willing to travel up to 80% (travel may vary based on courses taught, from 20-80%, with occasional weekly stretches of up to 100%, depending on the specific position being filled and location of employee). Flexible schedule to meet customer demands for shift work (first and second) for onsite end-user training, with occasional weekend and/or holiday requests. Living in DFW Metroplex strongly preferred; living in Atlanta northern suburbs secondarily preferred. Remote positions may be possible.
Characteristics/Competencies
*Sound decision-making skills.
*Sound analytical and problem-solving skills.
*Resourcefulness.
*Flexibility.
*Resiliency.
Must posses superior instructional skills:
Excellent verbal communication skills
*Highly effective presentation, facilitation and questioning skills.
*Strong ability to give clear direction, chunking and sequencing information verbally, so others can follow and understand.
*Strong ability to provide clarification and feedback.
Excellent interpersonal / human interaction skills
*Provide classroom leadership
*Manage an environment that fosters learning.
*Manage group dynamics and difficult personalities.
Excellent management of a learning environment
*Stimulate and sustain learner motivation and engagement.
*Promote retention of knowledge and skills
*Strong ability to assess learning
* Strong ability to evaluate instructional effectiveness
Excellent instructional knowledge
*Deep understanding of instructional design or adult learning theory.
*Highly successful experience leading classroom training and webinars.
*Demonstrated knowledge and demonstrated use of commonly accepted training competencies (ASTD, IBSTPI)
Position Description
Current Need
Responsible for conducting end-user training classes for customers and providing go-live support to end-users, regarding features and operation of software products.
DUTIES INCLUDE:
*Conducting software-related training sessions to our customers, using generally-accepted adult education principles to attain predetermined learning objectives. Instruction includes onsite end-user education and onsite end-user go-live support (often in patient care areas of hospitals). Technical courses and material may deal with complex situations, including cross-product instruction and clinical workflow. Adjusts lesson plans based on client customizations.
*Leading learning activities, administering learning assessments as requested, and guiding the achievement levels of students.
*Responsible for maintaining knowledge on new product functionality and industry trends and identifying prerequisite requirements for current and future courses. Must be willing to cross-train within related clinical product families to expand product knowledge and potential course load, based on demand and customer need
*Developing customer relationships and achieving our customer satisfaction goals.
MINIMUM POSITION REQUIREMENTS:
*RN or other nursing/clinical experience is strongly preferred.
*Understanding of clinical services and operations related to the healthcare industry including nursing, emergency department, hospital pharmacy and other clinical operations is preferred.
*Experience with Horizon Clinical applications including Horizon Expert Orders, Horizon Expert Documentation, Horizon Emergency Care, and/or Horizon AdminRx is strongly preferred.
*Provider adoption or implementation of physician/nursing applications experience is desired.
*Medication safety initiative, implementation and policies procedures experience is desired.
*JCAHO medication safety standards familiarity is desired.
*Experience improving clinical operations, process redesign and change management is helpful.
* Must be willing to travel up to 80% (travel may vary based on courses taught, from 20-80%, with occasional weekly stretches of up to 100%, depending on the specific position being filled and location of employee). Flexible schedule to meet customer demands for shift work (first and second) for onsite end-user training, with occasional weekend and/or holiday requests. Living in DFW Metroplex strongly preferred; living in Atlanta northern suburbs secondarily preferred. Remote positions may be possible.
Characteristics/Competencies
*Sound decision-making skills.
*Sound analytical and problem-solving skills.
*Resourcefulness.
*Flexibility.
*Resiliency.
Must posses superior instructional skills:
Excellent verbal communication skills
*Highly effective presentation, facilitation and questioning skills.
*Strong ability to give clear direction, chunking and sequencing information verbally, so others can follow and understand.
*Strong ability to provide clarification and feedback.
Excellent interpersonal / human interaction skills
*Provide classroom leadership
*Manage an environment that fosters learning.
*Manage group dynamics and difficult personalities.
Excellent management of a learning environment
*Stimulate and sustain learner motivation and engagement.
*Promote retention of knowledge and skills
*Strong ability to assess learning
* Strong ability to evaluate instructional effectiveness
Excellent instructional knowledge
*Deep understanding of instructional design or adult learning theory.
*Highly successful experience leading classroom training and webinars.
*Demonstrated knowledge and demonstrated use of commonly accepted training competencies (ASTD, IBSTPI)
Minimum Requirements
6+ years technical training, field sales, product support, and/or consulting experience
Education
BA or BS degree or equivalent experience.
Physical Requirements
General Office Demands
Company Statement
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.
Additional Knowledge & Skills
Strong preference is afforded to candidates with knowledge of the following Horizon Clinical products:
HORIZON CLINICAL PRODUCTS:
Horizon Care Organizer
Horizon Admin-Rx
Horizon Expert Documentation
Horizon Expert Orders
Horizon Order Management
Horizon Emergency Care
Horizon Expert Notes
Horizon Expert Plan
Horizon Health Summary
Horizon Care Alerts
Horizon Care Record
HorizonWP Mobile Physician Portal
HorizonWP Nursing Portal
HorizonWP Physician Portal
Minimum Requirements
6+ years technical training, field sales, product support, and/or consulting experience
Education
BA or BS degree or equivalent experience.
Physical Requirements
General Office Demands
Company Statement
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.
