Customer Care Associate: ACS (Affiliated Computer Services)

Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

• Requires open availability and scheduling from 7 am to 1 am, 7 days per week.
• Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Provides functional guidance, training and assistance to lower level staff.
• Provides assistance, training and troubleshooting support to lower level staff.
• Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
• Prepares standard reports to track workload, response time and quality of input.
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
• All other duties as assigned.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.

Visit us at our Career Fair!!!

Tuesday -Friday

9:00-2:00 PM

1300 CRESCENT GREEN DRIVE

CARY, NC 27518