Customer Service Representative: Teleperformance

Taking inbound calls from Boost Mobile customers to activate new phones, add pre-paid minutes to existing phones, and answering basic technical questions about phones and services.

POSITION TITLE

Customer Service Representative

LOCATION

Abilene

PURPOSE OF POSITION

To provide quality customer service to Customers

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

· Responsible for all customer inquiries and questions

· Provide excellent customer service at all times

· Work with confidential customer information

· Problem solve to help customers resolve issues on first call

· Enters data from customers into various software programs

· Appropriately communicate with upset customers to resolve their inquiries

· Thrives as a team player in a fast-paced, high-energy, change-oriented environment

· Participates in additional training courses when needed

· Performs other related duties and assignments as required and as assigned by supervisor or manager

EXPERIENCE/REQUIREMENTS

· 1 year Customer service experience required

· 18 months of Customer service experience preferred

· 6 months Call Center experience preferred

· Must be 18 years old

· Type 25 wpm

· High School Graduate or GED

· Ability to use desktop computer system and hardware, e.g. mouse, keyboard

· Logical problem solving skills and ability to multi-task

· Proven oral and written communication skills consistent with North American Business standards

· Must have availability to work various shifts influenced by current business needs

· Ability to use Windows operating systems and navigate between various windows

· Provide a positive, professional, empathetic and customer-focused manner

· Good organization and work prioritization skills

. Bi-lingual (Spanish / English) is a plus