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Sr. Payment Center/Lobby Rep South Burlington, VT: Comcast Corporation

North Central

Customer Service Operations

RESPONSIBILITIES:

Face-to-face interaction with customers, accepting payments, exchanging/troubleshooting equipment issues, product promotion, and answering general inquiries.
Must enjoy working independently, as part of a self-directed team, to manage all office activities, including customer service, accurate record keeping, and equipment inventory.
Must be able to communicate effectively with customers, colleagues, other company representatives, and enjoy customer service functions, ensuring a positive company image and the promotion of our products.

Must have punctual, regular, and consistent attendance.


Required Skills:
EDUCATION REQUIREMENTS: High school diploma or equivalent GED.

QUALIFICATIONS:

2 years experience in Cable or Telecommunication escalations preferred.

Strong customer service skills, computer literacy, basic accounting skills, strong communication skills (both written and oral), experience with handling customer escalations and the ability to work with minimal supervision.
Reliable transportation required.

PREFERRED QUALIFICATIONS: Excellent sales and retention experience.

Must be able to work overtime, as needed.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.