BP is revolutionizing the convenience store / gas station industry. BP offers Amoco fuels and a wide variety of convenience products. At BP Connect locations, the Wild Bean Cafe, an upscale deli / bistro, features freshly baked goods, gourmet deli sandwiches, crisp salads and savory soups. BP is a global Fortune 10 company with over 100,000 employees in over 100 countries worldwide.
The Site Manager is responsible for all site operations and ensures efficient and profitable execution of BP's programs, policies and expectations through his/her site team. The SM creates an environment that delivers an outstanding customer experience in a clean, friendly and safe manner. The SM manages 8 to 15 hourly employees.
Please note that the following is not intended to be an all-inclusive job description. For a full job description, please contact a Site Manager.
Job Purpose:
- Manage site processes to deliver BP standards in the areas of customer service, control, compliance and safety
- Analyze site financials and take action as needed
- Control site cash and inventory
- Attract, hire and retain site employees
- Manage site employee performance and development
- Provide upward feedback on performance of corporate programs and issues/ideas that arise in the field
Key Responsibilities:
- Project enthusiasm and excitement to build customer relationships and continue to grow base of regular customers
- Proactively manage site administration duties, labor scheduling, inventory replenishment and cash/shrink control
- Manage people development through recruitment, retention, building capabilities, driving continuous performance improvement, and administering discipline as needed
- Problem solve around all MPF (Marketing Performance Framework) metrics. Provide feedback as necessary to CAE (Territory Manager).
- Comply with all safety, security, environmental regulations, emergency operation procedures, company policies, procedures and guidelines
- Execute flawlessly against all retail at-site initiatives while maintaining standards to create an outstanding customer experience
- Manage from the register at set times on weekdays and as needed
Skills & Experience:
- Passion for customer service and good people skills
- Prior experience in retail environment (management experience preferable)
- Basic computer/systems literacy (e.g., Back Office System, Word, e-mail)
- Knowledge of financial management (e.g., MPF metrics and performance levers)
- Disciplined approach to complying with standards
- Strong administrative, analytical and interpersonal skills
- Proficient in English
We offer:
- Opportunity for advancement
- Competitive base salary and bonus program
- Retirement savings programs w/ company contribution
- Medical, Dental, Vision, Life & Disability Insurance
- Educational Assistance
Qualifications:
Ability to execute above stated duties and responsibilities. Bachelor's degree in related field or minimum of two years experience in retailing, convenience or fast food industries. Ability to be on call 24 hours a day, seven days a week, demonstrated leadership skills and excellent computer skills (Word, Excel and PowerPoint).
Equal Opportunity Employer
Apply on-line at www.bp.com/jobs/usretail or e-mail resume to elitejobs@bp.com!
