| Description: The Manager helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Manager assists the General Manager in all aspects of center operations and floor management, including entertainment, food, beverage, equipment, and property, to facilitate the fulfillment of financial goals and company initiatives. In the General Manager's absence, the Manager assumes responsibility for center operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Consistently delivers exceptional customer service through execution of AMF Service Standards. Proactively builds customer relations through soliciting feedback and addressing and resolving customer complaints. Schedules staffing levels to appropriately meet the needs of the business and maximize the customer experience. · Continuously improves operational execution through attention to detail and adherence to the AMF Operating Standards. Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales in league, open and managed play bowling. · Develops and maintains league business through effective relationships with league bowlers/officers, adherence to league formats, distribution of announcements of league activities, and the management of other related administrative duties. · Reviews financial reports with General Manager and helps to develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets. · Recruits, hires, trains and schedules hourly center staff as part of team management and development responsibilities. · Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity. · Promotes positive employee relations including effective delegation of duties, fostering high staff morale, collaborating successfully with the entire management team, upholding AMF Operating Standards, and execution of the Performance Management process. · Addresses center level HR and Loss Prevention issues by collaborating with the General Manager and Support Center staff. · Ensures compliance with all applicable occupational, health, and safety regulations and laws. Creates an environment where safety comes first and all employees strictly adhere to AMF Operating Standards. · Oversees the responsibility for management and growth of the Food and Beverage segment of our business. Provides ongoing training and supervision of daily F&B operations to ensure consistent execution of AMF programs and initiatives to include: inventory of food & beverage products; implementation of systems to maintain food cost controls; monitors presentation of food product and reviews areas of concern with GM, ensures that staff is utilizing up selling techniques while providing customer service; and insures all food & beverage employees are trained and conform to the regulations of the Health Department and Alcoholic Beverage Commission. · Ensures total center and parking lot conditions meet or exceed company standards for repair and cleanliness.
Requirements: The Manager must possess a strong sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.). The Manager must also have flexibility with scheduling to support the business as extended workdays are frequent occurrence as are nights, weekends and holidays. The Manager must be a dedicated team player and a people developer that possesses a strong desire to grow, develop, and become a future General Manager candidate. The skills and abilities are normally acquired through the receipt of a High School Diploma and a minimum of three years management experience in a high-volume retail, entertainment, hospitality, or restaurant venue. Relevant experience or equivalent combination of education and experience is required. LICENSES & CERTIFICATIONS: Within 14 days of employment, must become certified in the AMF specified food safety and alcohol service programs. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is usually moderate. DISCLAIMER: The preceding job description has been designed to indicate the general nature and level work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job.
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