POSITION RESPONSIBILITIES
The Senior Director of Consulting must be a leader who possesses a proven track record of managing within a professional services department and/or organization, as well as having strong and proven business acumen for bringing new services to market. The Senior Director is responsible for the success of the team across all markets. It is their responsibility to ensure that the strategy put forth by the Vice President is executed in the field. The following functional responsibility and specific requirements represent the minimum qualifications.
The functional responsibilities of the Senior Director are:
- Execute on a consulting strategy consistent with organizational goals and objectives.
- Transact Consulting Profit and Loss (P&L) responsibility
- Works with sales leadership to develop Account Plans and support execution.
- Works with regional sales leadership and account managers to develop detailed Capture Plans based on the above Account Plans, and support execution.
- Create meaningful year-after-year profitable growth.
- Develops and leads a team of high-performing consulting staff.
- Contributes to and deploys the company’s standard implementation methodology to ensure consistent delivery, repeatability and more efficient implementation and integration.
- Support a world-class service maturity model driven by standards such as PMBOK and CMMI.
- Supports engagement delivery and quality through on-site client interaction, review of deliverables and participation in critical meetings.
- Helps identify new Consulting and software opportunities during engagement delivery.
- Upholds and executes against the Transact vision, mission and core values.
- Demonstrates strong communication skills, including interaction and involvement across multiple departments.
- Communicates with customers to assess customer satisfaction level with services and products.
- Present on behalf of Blackboard at regional conferences
Required Experience SPECIFIC QUALIFICATIONS
Key qualifications are:
- Bachelor’s degree required. Advanced degree preferred.
- 15+ years of professional experience, with 7+ years as a leader in a professional services organization.
- Higher Education Experience preferred.
- Minimum of 5 years of Executive management experience at corporate or not-for-profit institution.
- Proven experience in program or project management leading clients and team members through large complex system implementations and integrations.
- Proven ability to establish strategic initiatives for large high value client relationships.
- Ability to prioritize and delegate in a resource constrained environment and re-prioritize resources rapidly.
- Excellent communications, presentation and interpersonal skills.
- Must thrive in a fast-paced, results-oriented, collaborative environment.
- Proven experience as a valued contributor to the leadership team in strategically supporting a business through rapid growth and/or change.
- A strong network of relationships through the services and enterprise software community and / or the ability to quickly establish credibility and rapport with a large and diverse client and partner base.
- Extremely high energy and stamina to perform consistently and at a high level in a very demanding environment.
